Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prime delivery”

Helpful Report

Posted 7 years ago

“Faster delivery than a lot of places”

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Posted 7 years ago

“Very quick delivery, I am a prime member so I do use all the features Prime has to offer and I like all their services”

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Posted 7 years ago

“I had an issue with one of my items, there had been technical problems and the customer service were so helpful, i was reimbursed and even got a complementary gift card for the trouble.”

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Posted 7 years ago

“VERY HAPPY WITH GOODS THAT I RECEIVED I DONE MOST OFF MY CHRISTMAS SHOPPING ON LINE WITH AMAZON AND RECEIVED MY GOODS ON THE DAY AND TIMES THAT I WAS EXPECTING THEM THANKS MICHAEL POWELL”

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Posted 7 years ago

“Three people in our household used Amazon this Christmas to buy most if not all, the gifts they needed to get. Amazon had it all! It came well packaged and was received by the dates expected, using Amazon Prime. They work hard to pack, deliver and please customers. Thank you”

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Posted 7 years ago

“Fast delivery when Amazon is the dealer. Sometimes longer delivery times if parts are sent by other dealer. Sometimes useless rating comments.”

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Posted 7 years ago

“They blocked my account as I spent much more than i usually do, this was very frustrating! However, after one phone call and one email it was unblocked in a couple hours. This was a perfect example of customer service! PS. It was Christmas”

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Posted 7 years ago

“Very fast service and quality items”

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Posted 7 years ago

“very good fast service friendly to very good at their buisness”

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Posted 7 years ago

“Good choice and good service. Fast delivery expecially with amazon prime that i suggest.”

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Posted 7 years ago

“Amazon is my favorite shopping site. Wide range of quality items and fast shipping really makes me come back again and again. Unfortunately last time there are problems with calculation of shipping coast. I hope it will be set up soon.”

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Posted 7 years ago

“I'm happy about the selections, comparisons and the checkout.”

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Posted 7 years ago

“Best and safe shop ever!”

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Posted 7 years ago

“They had great offers on a variety of products that I was after. They grouped my delivery and because i'd spent over £20 I had free delivery :) The items were even delivered a few days before they were meant to arrive so that was a nice surprise!”

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Posted 7 years ago

“It helped me to find a lot of new products .even my cousins are very happy with amazon .It helped me to save my time on shopping Thanks to amazon”

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Posted 7 years ago

“It helped me to find a lot of new products .even my cousins are very happy with amazon .It helped me to save my time on shopping Thanks to amazon”

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Posted 7 years ago

“By having a wide range of items, which means I can get bargains from their Warehouse deals, etc.. I have got some CDs I like for a negligeable amount. :-)”

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Posted 7 years ago

“Competitive pricing expedited shipping and excellent merchants make amazon.co.uk my first choice when buying online.”

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Posted 7 years ago

“Can be relied upon to deliver on time.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,404 reviews