Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick delivery”

Helpful Report

Posted 7 years ago

“I like the range of choice of editions and publishers for each title and the quick delivery. Used selection and labelling helps with many to order for studying.”

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Posted 7 years ago

“Reliable stock levels, fast despatch, excellent customer service.”

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Posted 7 years ago

“I ordered an ipad lightening cable. Seems good quality and great pricing at over half retail price with free shipping. Hope Amazon will add more products -especially computer electronics, desktop PCs, laptops and accessories at competitive prices soon.”

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Posted 7 years ago

“Very good and efficient service. Good quality”

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Posted 7 years ago

“There was a good selection of products and gift ideas. Product descriptions are informative and customer reviews frank and helpful. Their search engine is very good. A couple of items were shipped separately at no extra cost to me to meet their Christmas delivery promise, as there was a delay in shipping a couple if items. All purchased items were delivered to the recipient before Christmas.”

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Posted 7 years ago

“Mostly the price is affordable if I find what I am looking for”

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Posted 7 years ago

“Very helpful, fast and efficient and very friendly and helpful customer service”

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Posted 7 years ago

“it made my shopping easy”

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Posted 7 years ago

“I found just what we were looking for and the price was excellent compared with High Street store prices - not only that but postage was free and delivery swift.”

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Posted 7 years ago

“only good thing to say .all the company that sell from Amazon have always delivered or have refunded .”

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Posted 7 years ago

“I use Amazon on a regular basis due the variety of products and their costs, it has a very customer friendly website and I can get around it very easy. Downside is sometimes it takes a while for the payment to come out the bank, making it harder to finance, especially if the payment takes a month.”

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Posted 7 years ago

“Best customer support and transparency in process , quick response in refund”

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Posted 7 years ago

“Amazon Prime always allows me to count on speedy delivery and reliable sellers.”

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Posted 7 years ago

“Very user friendly website, good range of options for delivery and arrived early.”

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Posted 7 years ago

“Generally very punctual deliveries, good prices. However, often have failed deliveries to uni address meaning parcel doesn't arrive on time”

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Posted 7 years ago

“simple process to buy it”

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Posted 7 years ago

“Great selection at great prices”

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Posted 7 years ago

“always find what i'm looking for”

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Posted 7 years ago

“Ordered a children's adventure book, 'Stegalegs at Spinning River' by Katharine Ann Angel. Arrived quickly and in good condition.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,404 reviews