Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple ordering system whereby choice of delivery to shop/ locker or home and at convenient time. When wanting to return something it is good instructions with already labelled and paid for return policy.”

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Posted 7 years ago

“Received everything I order on time for Christmas!”

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Posted 7 years ago

“One stop shop, I find everything I need from this single site”

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Posted 7 years ago

“Quick delivery, efficient service, wide range of products.”

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Posted 7 years ago

“Quick service.”

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Posted 7 years ago

“fast shipping”

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Posted 7 years ago

“very good site”

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Posted 7 years ago

“Stock available at competitive prices, very fast delivery”

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Posted 7 years ago

“Amazon is very convenient, they have a good return policy, plenty to chose from and quite ship. Ryanair, well, they do flights.”

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Posted 7 years ago

“An efficient service both for ordering and delivery.”

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Posted 7 years ago

“I recently purchased a chair believing it was a complete dining set. Although the marketing could have been clearer on the website, the ease and speed of the refund service was great and emails very curteous. Happy to shop there again:-)”

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Posted 7 years ago

“Good tracking system to follow your order”

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Posted 7 years ago

“Speed of delivery especially close to christmas”

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Posted 7 years ago

“correct item and free delivery using the Prime option”

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Posted 7 years ago

“On a recent purchase I really needed the next day I was a little disappointed it didn't come on time. After contacting Amazon they informed me of the problem at their end, apologised and offered me some discount. I appreciate things happen and was really happy and impressed with the way they dealt with it. Good customer service I think goes along way.”

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Posted 7 years ago

“So easy to buy from as all your details are stored. Delivery is very quick too. My only reservation is buying clothing as returns are never as much fun!”

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Posted 7 years ago

“Its cool as allways. Easy way for shopping.”

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Posted 7 years ago

“They make the rerun process very easy. So far, if I've had a question about a product from a seller, I get an answer in a matter of minutes or within an hour.”

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Posted 7 years ago

“quick service need to put the purchaser as the default delivery address. some items have been sent to the wrong place because I didn't notice”

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Posted 7 years ago

“Email & text updates of delivery status”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,404 reviews