Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their return service is excellent, giving one confidence in buying, knowing that if there's a problem they will take the item back. Communication with Amazon is also efficient - although sometimes with a little language/accent problem. Since they increased their minimum spend for free shipping their pricing is perhaps not the keenest and the identification of the free shipping on eligible orders at checkout is, one would say, purposefully obscure.”

Helpful Report

Posted 7 years ago

“a bit slow delivery”

Helpful Report

Posted 7 years ago

“easy to use and fast.”

Helpful Report

Posted 7 years ago

“variety of products, safe purchaces”

Helpful Report

Posted 7 years ago

“They do everything you want of a company, customer service is a bit of a faf, but hey ho!”

Helpful Report

Posted 7 years ago

“the transmit is generally fast, though it is not so reliable recently. good website and app design make online shopping easier.”

Helpful Report

Posted 7 years ago

“swift delivery”

Helpful Report

Posted 7 years ago

“good, fast service as needed!”

Helpful Report

Posted 7 years ago

“Always easy to order and delivery always on time, a great way to purchase almost anything you need.”

Helpful Report

Posted 7 years ago

“Since I joined Amazon Prime, things have been good. Most cases, delivery is quick but not always. Non Prime products to take longer.”

Helpful Report

Posted 7 years ago

“Wide range, always top discounts, reputable brands. I don't need to shop around, as they always come out best”

Helpful Report

Posted 7 years ago

“Lots of choice, speedy delivery”

Helpful Report

Posted 7 years ago

“This is only the second time that I have purchased from the Amazon web site. This time it was an electric fireplace insert. Although the item has not yet been delivered the process of reviewing the item, seeing the specs and details, and ordering the item was very easy. I like to see items physically so will probably be a bricks and mortar shopper most of the time, but ordering from Amazon is a pleasant experience. Let's hope the item is as shown.”

Helpful Report

Posted 7 years ago

“Always have a great range of gifts! Just about all my xnas shopping has been bought through amazon.”

Helpful Report

Posted 7 years ago

“their product were priced in my price range and delivery was very fast would recommend to anyone”

Helpful Report

Posted 7 years ago

“The majority of the things I ordered came on time and were exactly what I needed and ordered.”

Helpful Report

Posted 7 years ago

“The majority of the things I ordered came on time and were exactly what I needed and ordered.9”

Helpful Report

Posted 7 years ago

“The ltem that l purchased was good value for money and was despatched quite swiftly and arrived in good order”

Helpful Report

Posted 7 years ago

“lower prices than high street, hassle-free return procedure. I'm subscribed to Prime and sometimes I get the product even the same day without having to leave the house.”

Helpful Report

Posted 7 years ago

“Delivered ordered items quickly with free delivery”

Helpful Report

Posted 7 years ago

Amazon UK is rated 4.7 based on 13,404 reviews