Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HUGE selection of items, good delivery.”

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Posted 7 years ago

“Prompt delivery.”

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Posted 7 years ago

“You can truly find almost anything. Prices and delivery times/options are the best there is. And the returns policies are excellent. I feel more confident ordering high price items online from Amazon more than any other company online.”

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Posted 7 years ago

“Not received it yet but I know it will be good never had any trouble buying”

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Posted 7 years ago

“sometimes especially at this time of year when you are looking for presents and you cant find them i can usually get them on amazon”

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Posted 7 years ago

“PACKAGED WELL AND CAME QUICKLY. THIS IS A XMAS PRESENT FOR MY SON SO HOPEFULLY IT WILL WORK FINE”

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Posted 7 years ago

“Ebay was quick in delivering my goods mainly for free, Amazon charge you and some times take forever to arrive mainly because the are made in the east Asian country. the clothes are too small because the sizes differ from English”

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Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“User friendly interface. Great prices. Prime ensures next working day delivery. Spirits are available online. Prime music has a decent selection. Prime video has a few good shows (American Gods, Mr. Robot, Fear The Living Walking Dead) Convenient digital vouchers online for PSN?”

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Posted 7 years ago

“Amazon services are generally good. Unfortunately sometimes the goods are not great quality as they are advertised.”

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Posted 7 years ago

“good shop”

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Posted 7 years ago

“All good with Amazon but can be let down with the agents or other sellers they use to sell the items that are advertised.”

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Posted 7 years ago

“Had what I wanted”

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Posted 7 years ago

“Normally the orders on my Amazon Prime arrive the next day which is great.”

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Posted 7 years ago

“Haven't yet.”

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Posted 7 years ago

“items fitted well and of good quaility.led dog collar brilliant for late night dog walking”

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Posted 7 years ago

“Already good service.nothing bad in first time of shopping with amazon global.”

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Posted 7 years ago

“I use Amazon a lot especially at this time of year and have always found the service to be very good and even when there have been issues with deliveries or payments they have sorted them out very quickly for us. Can't fault it.”

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Posted 7 years ago

“There service are fast and reliable usually get products on the day allocated only late once”

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Posted 7 years ago

“Mobile phone comparison to iPhone X for example. This was helpful as the comparisons saved £100's of pounds.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,404 reviews