Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the variety of the products that they offer”

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Posted 7 years ago

“Resolved a problem”

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Posted 7 years ago

“Very well service”

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Posted 7 years ago

“The keyboard on my laptop failed so I needed a Bluetooth replacement. Got a JTech keyboard from Amazon, arrived within 24 hours and works perfectly, other than that the keyboard if labelled in US style but actually outputs UK (i.e. hitting " gives you @). And for only a few pence over £11.”

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Posted 7 years ago

“Great quick service!”

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Posted 7 years ago

“When I order emedietly come. And I trust it's safe. And not expensive. Good material. I wish more success to all Amazon comp.”

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Posted 7 years ago

“The service is quite quick and there are many deals that make online shopping affordable and enjoyable.”

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Posted 7 years ago

“I'm happy with how quick my order arrived to me. The items I purchased were all there and in good condition.”

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Posted 7 years ago

“Good communication”

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Posted 7 years ago

“Information about the product to be bought. Excellent updates and prompt delivery info. Following fever instructions..”

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Posted 7 years ago

“Great service , shame they got rid of the free postage .”

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Posted 7 years ago

“Price and free delivery and quality”

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Posted 7 years ago

“Amazon is always on time with quality”

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Posted 7 years ago

“It was ok,and everything was fine about it”

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Posted 7 years ago

“their delivery speed and the quality of product was spot on”

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Posted 7 years ago

“Next day prime delivery is brilliant”

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Posted 7 years ago

“Amazon is one of the best online shopping market personally I would recommend, because the fact that the products are as described, however, I do understand that sometimes they might make a mistake by sending you an unfamiliar product compare to the one you order but their customer service is fabulous, just one call and your problem is all sorted. One of the best thing that I like about Amazon is "Amazon Prime" only £79 a year or £5.99 a month you get: free delivery, unlimited Movies, TV shows, Music and many more. Honestly, if you are having trouble ordering online using different brands I highly recommend you trying Amazon, you will not regret”

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Posted 7 years ago

“Next day delivery with prime is great. Products are always as expected and if ever any problems, they are dealt with fast and friendly.”

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Posted 7 years ago

“Good communication from purchase to delivery plenty of choices and top quality products”

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Posted 7 years ago

“Quick delivery, good prices, good service, what more can you ask for!”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,404 reviews