Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choices great value and next day delivery”

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Posted 7 years ago

“Found what I was looking for and was half the price of the high street store I was originally going to purchase from.”

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Posted 7 years ago

“wide variety of products, with prices for all tastes and delivery on time”

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Posted 7 years ago

“Generally, next day delivery is a wonderful way to shop for someone like me with mobility issues. However, there have been times lately when next day hasn't been next day or selected day at all! This has impacted on how reliable I now view Amazon.”

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Posted 7 years ago

“Simple check out process. Amazon prime makes multiple purchases much simpler too.”

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Posted 7 years ago

“Amazon have a huge range of products a great deal of which are reasonably priced, though I always check with other sites if I have the time just to make sure I'm getting the best deal.”

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Posted 7 years ago

“its easy to use”

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Posted 7 years ago

“Fast delivery and value for money”

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Posted 7 years ago

“Have all the books and Cd's I am interested in. Delivery always most satisfactory.”

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Posted 7 years ago

“Delivery on time. Not too happy with delivery charges”

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Posted 7 years ago

“they always have what you are looking for, no matter what it is.”

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Posted 7 years ago

“They had the items I wanted”

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Posted 7 years ago

“Good range, easy to find what I wanted and slick payment.”

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Posted 7 years ago

“Rapid delivery and other good services”

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Posted 7 years ago

“Competitive prices and quick delivery.”

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Posted 7 years ago

“Always very good products with consistent customer service and delivery. Im not a regular customer!”

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Posted 7 years ago

“They can delivery the good directly to china.”

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Posted 7 years ago

“Amazon always has everything you are looking for and very competitive prices delivered in no time”

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Posted 7 years ago

“Amazon offered prompt delivery of my order. The order; JiSheng 8a Peruvian Body wave extensions and closure(14,16,16+12) look and feel good. My only hope and prayer is that it lasts the test of time and provides value for my money; as i haven't installed the extensions yet. So far, i am pleased. Thank you.”

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Posted 7 years ago

“The personal touch is taken away because Amazon sell on behalf of millions of.different people and companies”

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Posted 8 years ago

Amazon UK is rated 4.7 based on 13,428 reviews