Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to find item, fast check out and delivery”

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Posted 7 years ago

“Everything was as expected and shown on receipt and spot on delivery”

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Posted 7 years ago

“Free trial of prime, quick next day delivery included”

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Posted 7 years ago

“I've managed to do a lot of my Christmas shopping through Amazon this year which has been a huge help as I'm not a huge fan of navigating hoards of people through shopping centres. Delivery is always on time and prices are reasonable too.”

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Posted 7 years ago

“Very fast service and quality items”

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Posted 7 years ago

“Quick delivery. Most items arrived in expected condition with one exception. All in all good x”

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Posted 7 years ago

“clear summary and product reviews”

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Posted 7 years ago

“Good Quality product and short delivery”

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Posted 7 years ago

“Excellent service, delivery is always on time only issue Amazon warehouse descriptions need to improve as sometimes grade 2 items are sold as new”

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Posted 7 years ago

“Quick and easy to order and to find what i needed on your online website”

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Posted 7 years ago

“I bought a shredder that didn’t shred. Although Amazon refunded the the cost of the item, the quality of the item was obviously not checked by anyone - disappointed and now hesitant about buying on line!!!”

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Posted 7 years ago

“Really easy to use. Store all of my relatives addresses. Allows me to pay from New Zealand and deliver in the UK.”

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Posted 7 years ago

“When I had to send something back it was sorted quickly & so was my refund plus so far I have received good service on my orders.”

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Posted 7 years ago

“Purchases arrived very quickly. Christmas gifts which were well received.”

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Posted 7 years ago

“Professional support team.”

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Posted 7 years ago

“They always have a cheaper one/s anytime”

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Posted 7 years ago

“They didn’t”

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Posted 7 years ago

“demoted from 'very good' because of the ridiculous new double log in fiasco, surely with their technology they can come up with something less obtrusive for the regular customers?”

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Posted 7 years ago

“Good communication fast delivery”

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Posted 7 years ago

“Amazon Prime is generally very quick with their deliveries and their prices are great.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,404 reviews