Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,411 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“top site. prime is value”

Helpful Report

Posted 7 years ago

“Their prime delivery service is brilliant. I always receive my items the following day. Friendly customer service agents are always there to help when there is a problem.”

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Posted 7 years ago

“Good delivery and very fast delivery”

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Posted 7 years ago

“Good products and fast delivery with getting customs cleared”

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Posted 7 years ago

“I bought a used book for my son. It was promised to be just slightly used but was in fact badly damaged. I returned the item and am looking to have the money I spent sending it back by post reimbursed.”

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Posted 7 years ago

“Overall seamless process and good delivery time. Did not allow me to purchase using my gift card though.”

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Posted 7 years ago

“Delivery excellent, product fair price and of good quality”

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Posted 7 years ago

“They have some really great prices and fast delivery times, their site is easy to use.”

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Posted 7 years ago

“Most items delivered when promised”

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Posted 7 years ago

“We have recently ordered vegan vitamin D3 on Amazon and it arrived on time and in good order.”

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Posted 7 years ago

“Ordered lots of stuff from amazon. It always arrives as expected and 99% on the day they said it would. Excellent communication and updates throughout the process every time.”

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Posted 7 years ago

“Fast service using prime delivery to a local shop. Very convenient.”

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Posted 7 years ago

“I received the product I wanted very conveniently and quickly.”

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Posted 7 years ago

“Good quality.”

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Posted 7 years ago

“Delivery is very good, products are a good price, and product choice is vast.”

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Posted 7 years ago

“Amazon appears to provide an overview of the market for a vast range of products and the reviews can be helpful. However, one get the impression that not all the reviews are genuine but this is something Amazon may not be able to control.”

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Posted 7 years ago

“very happy”

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Posted 7 years ago

“amazon sold to me a wide range of goods and many of them I liked.”

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Posted 7 years ago

“I bought a watch for my other half and it turned up so quick I was stunned. Of course thanks to the seller”

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Posted 7 years ago

“The website is easy to navigate, everything laid out nicely. i am whoever deeply concerned at stories of staff being poorly paid and treated and also Amazon's failure to pay tax in the UK.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,411 reviews