Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“Items arrived when told they would and in well packaged , good condition.”

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Posted 7 years ago

“Amazon is a one stop store for most shopping need. I really like the free next day delivery.”

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Posted 7 years ago

“I hold a free account on Amazon.it and personally never had need of Prime premium service. yesterday it urged me a ethernet hub to install later today and asked my father to use his amazon account to buy what i needed. Order placed yesterday 1.30pm and received it today 2.30pm! in a couple of hours i'll go and install my hub. What to say? Thanks amazon for the great service in a moment of need!”

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Posted 7 years ago

“Great online shopping”

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Posted 7 years ago

“Never had a bad experience with this company and have purchased loads in the last 3 years. Yes there are odd problems but they are so easy to sort out and customer service is great.”

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Posted 7 years ago

“The quality of products from Amazon are amazing . And received them on time.I would recommend to everyone”

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Posted 7 years ago

“Always deliver either early or on time and quality is always outstanding. Favourite website ever!”

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Posted 7 years ago

“Toujours un service de qualité à tout point de vue. Un service client de grande qualité. Des produits à des prix défiant toute concurrence. Un must.”

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Posted 7 years ago

“Variety of products with competitive prices and super fast delivery.”

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Posted 7 years ago

“service rapide et de qualité”

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Posted 7 years ago

“Amazon makes shopping so easy and takes the work out of it. I love that items are hopping right to my home and it saves me so much time and energy when I don't have to load up the kids, spend money on gas, find parking, deal with lineups and unhappy people. It's like Christmas opening up a package when it arrives.”

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Posted 7 years ago

“Ordered a BT power line adapter from Amazon. Delivery was prompt and the product was brand new in a sealed box. Product is working well. The customer service team were very helpful in assisting me before I ordered the product.”

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Posted 7 years ago

“Simply easy to use.”

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Posted 7 years ago

“Because you can found everything you need”

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Posted 7 years ago

“The order was perfect as the quick delivery and the price.”

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Posted 7 years ago

“Timely delivery and cancellation of order I no longer need (dog food) and crediting my account AND allowing me to donate the dog food.”

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Posted 7 years ago

“easy to use, and very fast delivery”

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Posted 7 years ago

“I suffer from PTSD and I use to never order on the internet but Amazon has helped me shop for everything from paint to lawn mower . They are very efficient , everything arrives as described and the prices are good . I thank them for giving me some normality to my life.”

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Posted 7 years ago

“Amazon not only offers a huge choice (that, however, depends on the item being searched) but also provides an opportunity to read opinions of the customers which are usually very helpful. Amazon is also very efficient in helping to solve various problems which sometimes happen during the process of the delivery of the purchased items. I would recommend using Amazon to everyone who values the big choice of items and the safety of operations.”

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Posted 7 years ago

“Good fast service, wide range for a reader who is interested in trying new authors in there genres. 10 /10 would recommend kindle unlimited”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews