Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got 2 portable DVD players for the kids came in 2 days after perchase. Was informed delivery time and was so well packaged Great service xx”

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Posted 7 years ago

“Next day delivery, complete ease if use, quality items! What more could you want!”

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Posted 7 years ago

“Reliable and good items delivered to our door.Highly recommended to all friends.”

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Posted 7 years ago

“The only place you can find everything and most times receive it next day.”

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Posted 7 years ago

“quick delivery always on time”

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Posted 7 years ago

“Really very pleased and a little bit more!”

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Posted 7 years ago

“Delivery times very good”

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Posted 7 years ago

“Great service and super fast delivery with amazon prime would definitely recommend to friends and family”

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Posted 7 years ago

“Always great customer service when buying from Amazon. Confidence in buying items from Amazon. Well done to the Amazon team!”

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Posted 7 years ago

“They make things so easy to order the items and are shipped in a timely order. Any issues that i have they always find ways to resolve the issues.”

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Posted 7 years ago

“Always have the things Im looking for at a great price. Returns policy is second to none (only used on a few occasions and some were my mistakes, sizes etc.) but all resolved very quickly at no extra cost to myself! Been a Prime Member since introduction and well worth money through Lightning deals, Daily Deals, Amazon Pantry, Video and Music, Audible Books etc. etc. Dealing with third party sellers through their system is reassuring and easy, giving you that confidence that any issues will be resolved!”

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Posted 7 years ago

“Love the great selection of products especially the clothes! Customer service is also very good although I think some of the everyday items can be overpriced!”

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Posted 7 years ago

“Huge variety of products. Quick and easy to purchase from”

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Posted 7 years ago

“Always delivers product when they say they are going and a brilliant tracking system”

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Posted 7 years ago

“They ship fast and have a great range of products. The app is very good too, particularly the updates regarding shipping status. My only dissatisfaction? I'm a prime member and I don't like the two tier pricing model, by this I mean if something has prime delivery included it shouldn't be more expensive than an identical product you sell. We're already paying for prime membership!”

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Posted 7 years ago

“I love amazon they give me a huge range of products at various price points.”

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Posted 7 years ago

“great online service”

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Posted 7 years ago

“Always competitive on price and quality. very quick postage as well.”

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Posted 7 years ago

“good service”

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Posted 7 years ago

“I bought striped curtains, when I put them up they just wouldn't hang properly, it was a problem when the lining was stitched into the curtains, it appears to be cut wrong.This is the first time we have had a problem purchasing from Amazon.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews