Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“The first point of call for me.”

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Posted 7 years ago

“best product range and prices”

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Posted 7 years ago

“Arrived next day item much cheaper than anywhere else very well packaged”

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Posted 7 years ago

“Great return policy and very fast delivery, even without the Prime option.”

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Posted 7 years ago

“Kept me up to date on my order delivered on time well packaged”

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Posted 7 years ago

“Delivery was perfect as usual and also good prices for the delivery. The products were well packaged and were just how i wanted them. I always use amazon and they never let me down!”

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Posted 7 years ago

“Excellent choice. Excellent service.”

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Posted 7 years ago

“They have an amazing choice of goods. Fast delivery, no complaints from me”

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Posted 7 years ago

“Quick reliable service with good customer service to back it up.”

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Posted 7 years ago

“Prime is where it's at! Always on time and so worth the yearly fee as I purchase a lot from Amazon.”

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Posted 7 years ago

“I am a prime member and I find Amazon fantastic. Choice, quality, delivery, customer service you name it Amazon far outstrip any competition. Top marks.”

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Posted 7 years ago

“Made me so happy”

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Posted 7 years ago

“Great Service, for buying & selling. Amazon is literally the best place online to buy essentials. When I got my new iphone x, even the O2 seller told me to buy a case on amazon rather than instore! Amazons next day/ SAME DAY deliveries cannot be topped. By any company. There drivers are self employed, therefore they aim to get every parcel delivered to get paid and the shear excellence if how the company functions, is PHENOMENAL!”

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Posted 7 years ago

“always good safe delivery, no quibble with goods, if amazon don't sell it then you don't need it”

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Posted 7 years ago

“Without having to leave my office, Amazon comes to the rescue.”

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Posted 7 years ago

“becouse is becouse”

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Posted 7 years ago

“Absolutely love amazon, you make ordering so easy. It quick , fast and awesome. I find it simple to order from and enjoy this site immensely. Well done amazon”

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Posted 7 years ago

“very good.”

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Posted 7 years ago

“They do everything they can to satisfy their customers. Prices are better than in town (15 miles away) and I don't have to hassle with in store purchases. Can't beat delivery to your door usually within two days ......”

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Posted 7 years ago

“good customer service”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews