Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick and easy”

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Posted 7 years ago

“Ive been shopping with Amazon for years. Have a PRIME account and purchase items weekly if not daily. For 99% of the time I get my items when I need them, usually on Prime delivery. If my items are delayed I am informed and usually compensated for my inconvenience. All items/sellers are clearly vetted and checked for quality/reliability and I have only experienced a few to the exception. Would recommend to all, much faster delivery than its rivals (Gum tree, Ebay etc) and good communications should you need to get in touch.”

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Posted 7 years ago

“Fast delivery items as described”

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Posted 7 years ago

“I love amazon for its amazing customer service. They handle all the orders equally . thank you amazon :)”

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Posted 7 years ago

“Fast and reliable company”

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Posted 7 years ago

“price was good”

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Posted 7 years ago

“A lot of products. Ship overseas. Very good prices, the lowest available. You can return the product if you are not happy. You can buy from home and be delivered the next day.”

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Posted 7 years ago

“Amazon just dont put a foot wrong! What a wonderful service. They do what they say they are going to do. Their speedy delivery is faultless and really has so many other retailers 'on the run'. Thank you Amazon for a great service.”

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Posted 7 years ago

“Livraison gratuite (très) rapidement, retours gratuits, remboursement rapide, choix à l'infini”

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Posted 7 years ago

“A nightmare experience with my purchase”

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Posted 7 years ago

“My order was delivered swiftly and without any hiccups.”

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Posted 7 years ago

“Outstanding service every time I use Amazon, if there is an issue it’s resolved very fast”

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Posted 7 years ago

“I am so impressed with the ease of finding products & of course the delivery is wonderful.”

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Posted 7 years ago

“Prompt delivery and very good quality products.”

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Posted 7 years ago

“Easy to find what you are looing for and the prices are good.”

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Posted 7 years ago

“Whenever I order something from Amazon it always arrives on time often before it is even due. The products are very good and no delivery is excellent. I would definitely recommend”

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Posted 7 years ago

“reliable always keep you informed on your orders that you have placed”

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Posted 7 years ago

“I bought a gift for my daughter. Thank you, Amazon for be such a wonderfull shop! Great service and quality! Thank you!”

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Posted 7 years ago

“Super fast delivery. Competitive prices”

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Posted 7 years ago

“Really fast shipping, easy to navigate the website, everything you could need and low prices!”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews