Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“They found the object was looking for and got it to me quickly, so could use it when needed”

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Posted 7 years ago

“I have never had any problems at this time. My experience is totally positive.”

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Posted 7 years ago

“I have never had any problem with Amazon with their service, products, or returns.”

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Posted 7 years ago

“Easy to use and good prices”

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Posted 7 years ago

“Allways recieve items really quickly and if there is any problems with items purchase I allways find Amazon customer services really helpfull either with refunding straight away in full and they have also done this, re-ordered with free postage, and also given a good will gesture credit. A brilliant service from Amazon”

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Posted 7 years ago

“I always have a great experience when ever I shop on Amazon! Great customer service and great communication.”

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Posted 7 years ago

“U do get good deal but sometimes thing are not what they seem to be .they have a wonderful staff working in customer services anytime you call they are there to help so for that I salute them double salute”

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Posted 7 years ago

“it was at xmas this company didnt let me down there prime service is spot on well worth it in a hurry cheers”

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Posted 7 years ago

“Very fast shipping, great quality and very kind comunication”

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Posted 7 years ago

“I shop a lot on Amazon and even though they deal with different companies, they have convinced me that they deal with reputable companies because I have never been disappointed by the items that I have bought from Amazon.”

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Posted 7 years ago

“Was shown similar and recommended items based on what I searched for. Delivery of my purchases came next day”

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Posted 7 years ago

“Good deal on a new book with free delivery! Happy customer”

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Posted 7 years ago

“Amazon does a fantastic job, the products range from a variety of qualities and choices of products are extremely wide. The items were swiftly delivered, taking only a day or so. My only issue with Amazon is that they are a giant corporation and would suggest helping some local businesses instead of Amazon.”

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Posted 7 years ago

“I have been with Amazon for years. Anything you need, speedy delivery. Easy returns. And always great guarantees with defective equipment. Top notch.”

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Posted 7 years ago

“Its very good i dont speak englsh”

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Posted 7 years ago

“It was fast delivery and great customer service!”

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Posted 7 years ago

“Mist items are as advert8sed, except for shoes. I ordered 3 pairs ‘. Only one pair was a good fit .”

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Posted 7 years ago

“Quick Service, Great customer service and I'm 100% happy with the product I got”

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Posted 7 years ago

“Mando tele LG. Perfecto funcionamiento, precio ok.”

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Posted 7 years ago

“Always good communication. Always deliver what I need when I need it.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews