Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon makes it easy to conduct repeat purchases by storing my payment and shipping information.”

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Posted 7 years ago

“They are selling about everything. Often i even have the oppertunity to purchase items which are hard to come by in Holland. Which makes it an ideal site for gifts-buying. But how will this be after the brexit?”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Quick, streamlined service.”

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Posted 7 years ago

“Amazon Prime is exceptionally handy, given just how much we use Amazon, and the quick guaranteed delivery (where Prime is available). Added to which, it's extremely useful as a site, because we can find 99% of everything we want at reasonable prices - pretty much a one-stop shop.”

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Posted 7 years ago

“Prompt delivery which is wonderful but woefully overboard on the packaging!”

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Posted 7 years ago

“Lots of chose for what your looking for quick fast delivery and good at a good price”

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Posted 7 years ago

“I saw a book online and have ordered it and as alway it turned up in a good amount of time”

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Posted 7 years ago

“Amazon own stuff is good and comes quickly. Have had some problems with products from China not arriving & items from europe taking longer than stated to arrive.”

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Posted 7 years ago

“Dont like the more you buy the post and package goes up THEN pay to send back??”

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Posted 7 years ago

“Great price on some headphones”

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Posted 7 years ago

“Great choice of products and next day free delivery with prime”

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Posted 7 years ago

“Serietà, precisione nelle spedizioni e grande assortimento ne fanno un ottimo fornitore.”

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Posted 7 years ago

“Selection & shipping.”

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Posted 7 years ago

“The 2 best thing should for me using Amazon are 1)ease of finding what I want and 2)the check out process is very quick.”

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Posted 7 years ago

“good delivery service”

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Posted 7 years ago

“quick delivery”

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Posted 7 years ago

“item I ordered came on the next day which was very nice,”

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Posted 7 years ago

“Vendor on Amazon had a good price”

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Posted 7 years ago

“So easy to use and great service through prime. Great for when you have forgotten people's birthdays or other special occassions too.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,405 reviews