Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is easy to order and I have the choice of click and collect or delivery to the door. Any problems are quickly and efficiently solved.”

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Posted 7 years ago

“The order arrived on time. Purchased item in perfect condition.”

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Posted 7 years ago

“Great range of products, always handy to be check reviews BUT I do know there are some unauthorised retailers on Amazon, so always check with the brand before making a purchase.”

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Posted 7 years ago

“Amazon Prime is a blessing. Although I would be a bit vary about items listed from oversea suppliers. It costs a lot of money in returning them.I had a bad experience buying products from china without realizing and had to keep the product due to the cost of returning. Would like to see more UK/ Europe products listed in Amazon.co.uk.”

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Posted 7 years ago

“Great range of products, always handy to be check reviews BUT I do know there are some unauthorised retailers on Amazon, so always check with the brand before making a purchase.”

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Posted 7 years ago

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Posted 7 years ago

“Iam pregnant!!”

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Posted 7 years ago

“Iam pregnant!!”

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Posted 7 years ago

“Lots of options to select from”

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Posted 7 years ago

“quick delivery”

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Posted 7 years ago

“Fast delivery great products”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“It was delivered on time and safe”

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Posted 7 years ago

“orders on time”

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Posted 7 years ago

“amazon always has the product I want at a reasonable price. I am amazed at their inventory. The efficiency and rapid delivery is very impressive. I never order from amazon without feeling well taken care of and my delivery will arrive as promised.”

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Posted 7 years ago

“???????????????????????????????????????”

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Posted 7 years ago

“Great service as usual.”

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Posted 7 years ago

“Easy checkout”

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Posted 7 years ago

“They made me happy in that I got the product I needed and they have a huge amount of products online. So I know when I click in that I can get what I need. The HUGE downside to Amazon is that they are allowing the vendors to not deliver to an area, it should be all or nothing. When ordering in the Republic of Ireland most or all of my friends have to get the packages re-routed to the north of Ireland as they are under a British Address so they come into the English category. It is off putting looking at a product only to find you cannot purchase it as you don't live in the UK. Ordering from Amazon USA the postage is far to expensive. So this normally sends me to Ebay to buy stuff online.”

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Posted 7 years ago

“Great website, good selection, fast delivery and good customer service.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,405 reviews