Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great you get things delivered very quickly”

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Posted 7 years ago

“It's quick and easy, can find the best price, returns easy”

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Posted 7 years ago

“Great range of goods. Easy to read descriptors like the ability to ask other purchasers what they thought of a product. The only downfall for me is non Amazon sellers when you can't tell where the goods will be posted from ie if I'm in a hurry I want it within Europe.”

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Posted 7 years ago

“Quality products at fair prices”

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Posted 7 years ago

“Quick delivery, great prices on used items and items arrived in good condition”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Delivery time is usually very good. Amazon products I have (echo, kindle) are too good. Great quality, build and functionality. Amazon logo instills confidence in me when purchasing an item.”

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Posted 7 years ago

“That stuff reached in time”

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Posted 7 years ago

“Fast delivery time”

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Posted 7 years ago

“J'ai reçu ce que j'ai commandé, sans mauvaise surprise et dans les temps.”

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Posted 7 years ago

“good communications, price and delivery”

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Posted 7 years ago

“Fast delivery with prime I ordered online in the morning and had received it within fee hours it's amazing if ur a last minute person like me.”

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Posted 7 years ago

“Amazon has always delivered my packages in time, except for one that I got a money refund 3 days later of not recieving it. Their treat is excellent and prices are very competitive. What more to say?”

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Posted 7 years ago

“so easy to use, quick and delivers”

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Posted 7 years ago

“Quick service & had what i wanted”

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Posted 7 years ago

“Yeah great, what else”

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Posted 7 years ago

“By having a wide selection of goods at reasonable prices.”

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Posted 7 years ago

“service was good”

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Posted 7 years ago

“I've ordered steadily from Amazon over the years. Often my orders arrived early and only once did I Have to return anything. No hassle when I did. I do think that $90 for prime is excessive--my only complaint. Why not give a discount on Prime to regular customers? I might not qualify for the discount but it would give me a goal, rather like buying Starbucks coffee.”