Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“free and fast shipping”

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Posted 7 years ago

“Great product range but disagree with prime exclusivity on many products”

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Posted 7 years ago

“Prompt response on item delivery to my hotel in gurgoun hiryana India”

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Posted 7 years ago

“With prime membership this is a pretty good site if you leave things to the last minute. 90% of the things that are 'guaranteed' next day delivery arrive the next day. And amazon customer service will usually offer a voucher or extend your prime membership as a result of missed delivery dates. Refunds are simple if needed, and the amazon locker system is fantasric.”

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Posted 7 years ago

“Great range of products with good prices Returns service & refunds is always reasuring”

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Posted 7 years ago

“lots of choices of products of all types and usually has what I'm looking for at a reasonable price. Good information about delivery options.”

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Posted 7 years ago

“es rapido y sin ningun problema en el envio muchas gracias”

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Posted 7 years ago

“Product arrived in a reasonable time frame and was in good condition and as described. You can't expect more than that.”

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Posted 7 years ago

“Prompt delivery, items as described.”

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Posted 7 years ago

“Exactly as it states. Price and delivery.”

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Posted 7 years ago

“Superb selection of stuff. Just that they all don't ship to where I live. Singapore and Thailand. What's the deal.”

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Posted 7 years ago

“Nice and easy to use.. but as I live in the Shetland islands.. the items take a long time to get here.. even when it is garentied next day delivery.. it can tak up to 5 days”

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Posted 7 years ago

“grandissima scelta di prodotti,velocità e puntualità nella consegna.”

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Posted 7 years ago

“Quick sometimes delivers not always good but they get there eventually with your goods”

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Posted 7 years ago

“I have joined the Amazon Prime, on an annual basis, this was good since using the film option I could cease with Love Film getting similar films at a slightly lower price in £'s but much more since I can view them instantly. The added bonus is the saving in delivery especially of small value items, usually delivered the next day.”

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Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“The Customer Service is the best in the Market place considering the size of the Operation.”

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Posted 7 years ago

“Offered exactly what I was looking for.”

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Posted 7 years ago

“sent ordered goods within timescales but not excellent because I have to pay postage to return a damaged item”

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Posted 7 years ago

“Amazon prime is cheap and very fast delivery.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,405 reviews