Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the product promptly, no damage or hassle.”

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Posted 7 years ago

“great choice of items and no haggle returns policy”

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Posted 7 years ago

“very nice”

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Posted 7 years ago

“Really easy website to use, find what I want 95% of the time, reasonable prices and a really helpful service resolving any problems”

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Posted 7 years ago

“Being a prime member you can usually get products next day when in stock, also they have a good selection of products and if you cannot find what you are looking for will recommend other companies that can supply.”

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Posted 7 years ago

“Really quick delivery”

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Posted 7 years ago

“Very speedy delivery”

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Posted 7 years ago

“Mostly very happy, but recently I wanted to cancel prime subscription. The website is impossible to navigate, so I had to phone a number, and it's not always easy doing that! But I did and the charming woman cancelled it for me AND solved another query I had. So that was super. I'd recommend Amazon, and do, to everyone.”

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Posted 7 years ago

“very good service. poor descripion of an item for sale was a mini teddy instead of a normal size. but still happy”

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Posted 7 years ago

“Prime is an excellent service. Fast speedy delivery.”

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Posted 7 years ago

“Easy to find products choose pay and speedy delivery.”

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Posted 7 years ago

“Good product description and prices presentation. Fast expenditure and delivery process. Recommended.”

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Posted 7 years ago

“Smart service . Good prices.”

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Posted 7 years ago

“Quick delivery,easy to change the delivery address. Leaving package in safe place rather than chasing after courier. Amazon lockers are amazing and convenient to use.”

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Posted 7 years ago

“my parcels always arrive on time”

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Posted 7 years ago

“good experience, quality products at reasonable prices, well packaged.”

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Posted 7 years ago

“Prices are great but some times sellers are not trust worthy. So sometime there are chances to receive fake products.”

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Posted 7 years ago

“Very quick delivery even though not a prime customer. Happy with purchases.”

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Posted 7 years ago

“reliable service at a good price in most cases”

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Posted 7 years ago

“Quick delivery, right on time. Great variety of businesses and products. Easy return Service, good customer care.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,405 reviews