Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty cheery”

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Posted 7 years ago

“Prime is an excellent service.”

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Posted 7 years ago

“SUPER ALL IS OK”

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Posted 7 years ago

“Overall the Prime Service is excellent. Although a recent purchase had an issue which was not handled very well by the agent.”

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Posted 7 years ago

“Quick dilevery. Great service”

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Posted 7 years ago

“fast delivery and no postage charges”

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Posted 7 years ago

“very good service”

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Posted 7 years ago

“Its a good ap to buy things”

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Posted 7 years ago

“Swift service”

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Posted 7 years ago

“Good packaging. Delivery only free if you spend enough and then it's 3-5 days.”

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Posted 7 years ago

“Easy to use”

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Posted 7 years ago

“I get what I want, when I want it!”

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Posted 7 years ago

“Delivery is quick and large availability of products.”

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Posted 7 years ago

“Quick service. Always on time”

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Posted 7 years ago

“Very good at letting me know how my order was doing and arrived when they said.”

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Posted 7 years ago

“Ordering quick & simple”

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Posted 7 years ago

“I had an item delivered which was damaged - although I got no response from the retailer when I emailed them, I requested a return through Amazon and it was dealt with very quickly. Would be nice if more retailers offered free delivery instead of having to spend £20 minimum (as a lot of retailers on EBay are free delivery) but overall it's a good service. What I like about Amazon over EBay is the customer reviews section which is always helpful.”

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Posted 7 years ago

“Amazon is top banana, they have delivered everything I have ever ordered 100% correct nd intact, never had to return anything or had any complaints. Even trusted them to buy £800 laptop, came in 2 days, absolutely no problems. Thanks Amazon, now I never have to leave the house again!”

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Posted 7 years ago

“Speedy delivery and they deal well with returns. Good customer service”

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Posted 7 years ago

“They refunded me for several items I purchased that disappeared I. Transit”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,405 reviews