Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their products are almost always exactly as shown and they have a very good delivery and customer service.”

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Posted 8 years ago

“I very much love footwear of this firm, fast delivery to Israel”

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Posted 8 years ago

“Reasonable price and fast delivery”

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Posted 8 years ago

“If you have prime, amazon is great.”

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Posted 8 years ago

“very quick service”

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Posted 8 years ago

“Ordered 3 items 2 on prime and the 3 standard. Still waiting on the 3 and it's been over 3 days.”

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Posted 8 years ago

“All products offered were available, delivered +/- quickly and corresponded to the description of the site”

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Posted 8 years ago

“Easy to use site. Many items to choose from,prices ok payment easy.Can follow tracking of items easily and easy return policy. No problems in my experience.”

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Posted 8 years ago

“Easy returns. Buying online is not like going to a shop, something might be different, that is when your return policy works”

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Posted 8 years ago

“Very user friendly website.”

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Posted 8 years ago

“Received quickly.”

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Posted 8 years ago

“Delivery prompt fast and efficiency, tell you the item has been dispatched, let you know the day of which the item will arrive.”

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Posted 8 years ago

“Good prices, fast delivery, great customer service”

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Posted 8 years ago

“they send the item on time”

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Posted 8 years ago

“Simple to use with competitive prices”

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Posted 8 years ago

“I love the speed of Amazon prime and the benefits. It doesn't always go according to plan as often the delivery will change after purchase. On the whole a positive experience and items mainly as described”

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Posted 8 years ago

“Decent app with many many products at decent prices.”

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Posted 8 years ago

“I almost always shop at Amazon. Shopping ranges from a washing Machine to a nail brush. I find the customer reviews a big help in deciding what make to by and their vast range means its a one stop shop.”

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Posted 8 years ago

“They have everything. Good service”

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Posted 8 years ago

“Good customer service. Delivery on time.”

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Posted 8 years ago

Amazon UK is rated 4.7 based on 13,405 reviews