Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon is very helpful and always ensures that I receive what I really want even if I seem to get confused sometimes on the website. They are very tolerant and seem keen to rectify any (of my) mistakes!”

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Posted 8 years ago

“They've normally got what you are after”

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Posted 8 years ago

“Easy to use website”

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Posted 8 years ago

“Usually stuff arrives early”

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Posted 8 years ago

“keeping you informed”

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Posted 8 years ago

“Free delivery”

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Posted 8 years ago

“Good value Fast service”

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Posted 8 years ago

“I always shop on amazon for products and have never been disappointed yet always great service”

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Posted 8 years ago

“By delivering my goods on time”

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Posted 8 years ago

“Prompt delivery, good service and an, ethical company to boot.”

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Posted 8 years ago

“I have used Amazon online shopping for quite a while and I find it easy to use also secure and with me doing a lot of camping I can find everything I require at go outdoors”

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Posted 8 years ago

“I have used Amazon online shopping for quite a while and I find it easy to use also secure and with me doing a lot of camping I can find everything I require at go outdoors”

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Posted 8 years ago

“Speedy delivery on time and as descibed”

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Posted 8 years ago

“Fast shipping not too expensive”

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Posted 8 years ago

“I use Amazon Prime so I can get products delivered as soon as I need them with no hassle.”

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Posted 8 years ago

“Consistent reliability with a huge range of mixed products with good prices and mostly delivered at reasonable times with a choice of freight costs.”

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Posted 8 years ago

“They provide the chosen item I wish to buy”

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Posted 8 years ago

“Good prices and fast”

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Posted 8 years ago

“Price and delivery.”

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Posted 8 years ago

“Unhappy with purchase. Filed to return product. Product collected. Awaiting refunded”

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Posted 8 years ago

Amazon UK is rated 4.7 based on 13,405 reviews