Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“provides me with 70% of what I buy online, because of choice, the service and the quality of delivery.”

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Posted 8 years ago

“Quick delivery and well packed items”

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Posted 8 years ago

“Usually a trusted company. Very rarely disappointed”

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Posted 8 years ago

“Sometimes it's cheaper to buy from shop and always update for delivery.”

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Posted 8 years ago

“They always seem to have what I want”

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Posted 8 years ago

“good service. reliable delivery”

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Posted 8 years ago

“next day delivery”

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Posted 8 years ago

“Best e-commerce website although the UI is amazing, the UX should be improve.”

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Posted 8 years ago

“Good prompt service - delivery on date promised and no hassle !”

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Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

“Always receive on time”

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Posted 8 years ago

“Always an email informing of delivery timescale. Always item arrives earlier which is good. Never had to return any goods.good service.”

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Posted 8 years ago

“their website is "user friendly".”

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Posted 8 years ago

“Easy checkout and speedy delivery.”

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Posted 8 years ago

“Quick and easy process, fast shipping.”

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Posted 8 years ago

“Same day deliveries!”

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Posted 8 years ago

“They are very efficient and have a good choice of items, I subscribe to the Prime service and it has many added benefits”

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Posted 8 years ago

“Always quick to deliver and offer a a large range of products. I read the reviews to make a decision.”

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Posted 8 years ago

“By having lots of options for the same range of goods, showing prices which include free postage. Quick delivery times as well.”

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Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

Amazon UK is rated 4.7 based on 13,405 reviews