Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping . Great costumer service . But some of the prices are becoming more expensive”

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Posted 7 years ago

“Good online store....very helpful if something isn’t correct”

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Posted 7 years ago

“Swift service. Product exactly as described. Cheap delivery. A very easy transaction!”

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Posted 7 years ago

“Always happy to use amazon - nearly every order arrives before time highly recommend”

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Posted 7 years ago

“Easy to shop”

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Posted 7 years ago

“Packaging is always excellent, if sometimes a bit OTT!!”

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Posted 7 years ago

“Good efficient viewing of products, purchasing and delivery. We love Amazon”

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Posted 7 years ago

“It has been a couple of times purchasing online with Amazon,their service is efficient and quick.Website is user friendly.Quality offered,is also good”

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Posted 7 years ago

“Arrived on time, and will be ordering again soon”

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Posted 7 years ago

“Amazon make me happy because they delivered my orders sooner than I expected they have met my expectation. I am happy with the products.”

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Posted 7 years ago

“amazing bargains but only if your vigilent”

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Posted 7 years ago

“Well packaged item, delivered promptly.”

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Posted 7 years ago

“Supportive very efficient on the return of unsuitable item”

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Posted 7 years ago

“Being a prime member the ability to order and be guaranteed next day delivery is a life saver. The range of products now covered by prime is superb.”

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Posted 7 years ago

“the order came exactly as described”

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Posted 7 years ago

“i love buying things online”

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Posted 7 years ago

“I usually find what i am looking for quite easily with few key words. The comments and descriptions are very useful. I just find a bit confusing all the types of delivery options, it should be indicated before validating the basket”

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Posted 7 years ago

“Delivery fairly prompt, product as described. Ease of access through the website with straightforward usage.”

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Posted 7 years ago

“Great customer service goods arrived on time. Website occasionally overwhelming”

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Posted 7 years ago

“Good website with excellent delivery”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,405 reviews