Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good delivery speed, good range of products and excellent customer service.”

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Posted 7 years ago

“good products”

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Posted 7 years ago

“I love shopping on amazon its easy convenient and the shipping is so convenient”

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Posted 7 years ago

“Overall, I think Amazon are brilliant. Items always arrive as described, well packaged and on time. My only complaint is the amount of wasted packaging you get and multiple items don't always come together even if purchased from the same seller. Come on Amazon, you can do better, especially when it comes to caring for the environment!”

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Posted 7 years ago

“the delivery was on time the next day”

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Posted 7 years ago

“Good price, large choice, quick delivery.”

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Posted 7 years ago

“I normally buy my stuff from amazon. Im happy with amazon.will recommend amazon to friends and family.”

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Posted 7 years ago

“Overall happy.Would have given 5 stars but for the fact the search engine filters do not work correctly! Searching cds,go to country music,click prime only,results probably a few thousand,then filter prices from high to low and hey presto ! One cd!!! What the heck Amazon,I'm going off my head here and you are losing business!.Still luv ya tho.”

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Posted 7 years ago

“Fast delivery of item i ha e purchased”

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Posted 7 years ago

“They have almost most what you need”

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Posted 7 years ago

“Fast and reliable seller and delivery”

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Posted 7 years ago

“Easy to use site. Always responsive. Deliveries are normally on time or early”

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Posted 7 years ago

“Price and service...delivery”

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Posted 7 years ago

“Their delivery is fast most of the time. However, the delays can be a little off-putting.”

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Posted 7 years ago

“Quick service and low prices.”

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Posted 7 years ago

“They had what I was looking for. I'm a little sad about how long it is taking to arrive.”

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Posted 7 years ago

“they send me stuff useualy without any issues”

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Posted 7 years ago

“Fast delivery. Good prices.”

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Posted 7 years ago

“With prime I get free next day delivery.”

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Posted 7 years ago

“Well if it an repeat order it's very easy to order your goods. Very good selection of items on their website. Easy to speak to customers service if for any reason there are problems.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,405 reviews