Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,411 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon Prime service is superb. love it however it's very pricy wish it could be bit cheaper...”

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Posted 7 years ago

“I bought few things from amazon, some are nice, some I had to return cause of the quality, prices are good, the only problem is that you cant really rely on the reviews, some of them must be fake.”

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Posted 7 years ago

“Quick delivery. Prices competitive.”

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Posted 7 years ago

“The products are cheap but delivery takes a while”

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Posted 7 years ago

“Good delivery times”

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Posted 7 years ago

“Great service. Products delivered quickly and if any issues with products the companies were quick to send replacements out.”

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Posted 7 years ago

“The items are really good and the delivery is quickly. The only objection is that when you take back an item it has a cost, and in many cases is because the item is not the suitable.”

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Posted 7 years ago

“They nearly have everything.”

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Posted 7 years ago

“Always have what I’m looking for at reason prices. Using Prime, I get next day delivery for free.”

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Posted 7 years ago

“It was a reasonably good experience. I prefer to buy books on Amazon, but the first time I bought a mobile phone.”

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Posted 7 years ago

“Excellent choice. Wish they would allow access to PayPal.”

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Posted 7 years ago

“No complaints from what I have purchased from Amazon”

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Posted 7 years ago

“Easy order process and fast delivery.”

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Posted 7 years ago

“Prompt, efficient service. However, a bit complicated to use online.”

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Posted 7 years ago

“Quick delivery with fantastic customer service.”

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Posted 7 years ago

“I dont know”

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Posted 7 years ago

“The price Amazon is fair”

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Posted 7 years ago

“items are as described - well priced and delivered promptly”

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Posted 7 years ago

“it has the items I wanted at an affordable price”

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Posted 7 years ago

“being a Prime customer it's always good to get what you need so quickly. Haven't let me down yet”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,411 reviews