Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lot of products, quick delivery”

Helpful Report

Posted 7 years ago

“Dealt with a complaint quickly”

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Posted 7 years ago

“Very easy and quick process to order and buy things on Amazon unlike some websites and very easy to find items you want to purchase”

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Posted 7 years ago

“My package came before the expected delivery date which was very helpful!”

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Posted 7 years ago

“The Gifts I purchased came on time, there is going to be a very happy little baby this christmas and a few family members, I’m very happy thank you”

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Posted 7 years ago

“Easy to shop from but frustrating that you now have to spend a minimum of £10 or £20 for free delivery”

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Posted 7 years ago

“Never win nothing.”

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Posted 7 years ago

“Massive selection, low prices.”

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Posted 7 years ago

“Delivery was quick and item was very reasonable”

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Posted 7 years ago

“All ways deliver promptly all my purchases have been good”

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Posted 7 years ago

“The daily deals on Amazon's kindle store is where I buy most of my ebooks. Lately they've had so many quality deals. Good books at great prices.”

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Posted 7 years ago

“Items are always well priced and customer service is always good.”

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Posted 7 years ago

“Quick with returns”

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Posted 7 years ago

“An easy website that makes it easy to find what I'm looking for”

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Posted 7 years ago

“j'ai trouver ce que chercher super bien très content”

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Posted 7 years ago

“You can compare prices from different suppliers and the delivery date was spot-on time.”

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Posted 7 years ago

“Been dealing with them for a while. Absolutely very pleased with there delivery time and there customer provision. Deal with issues very professionally and efficiently. Very pleasant people on there other side of the phone. Love buying from them.”

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Posted 7 years ago

“Amazon are a top company despite some bad press-whenever I have ordered from them delivery is always fast and you're kept updated and their prices and website are very good”

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Posted 7 years ago

“speedy delivery and good product quality....”

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Posted 7 years ago

“impressive choice of products, good prices, fast shipping and good return policy !!!!”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,404 reviews