Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Good prices .”

Helpful Report

Posted 7 years ago

“products at good prices, and fast shipping”

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Posted 7 years ago

“I purchased Wellington boots for Glastonbury, they arrived in time, in perfect packaging and were of a good quality.”

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Posted 7 years ago

“Never had a problem with their services packages arrive on time or before”

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Posted 7 years ago

“Their variety”

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Posted 7 years ago

“Quick ordering process and fantastic one click ordering.... just sometimes having to chose the free delivery is a little annoying as it would be easier to have it set as primary option... minor quibble”

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Posted 7 years ago

“they offer a good Prime service, free next day delivery which is incredible as well as having competitive prices and a wide range of stock (almost everything)”

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Posted 7 years ago

“Backed their products, and prompt service.”

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Posted 7 years ago

“Satisfied with the price but also the quality of the product according to the price”

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Posted 8 years ago

“Very good delivery dates”

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Posted 8 years ago

“Very postage was fast Just be aware XL is more a 16/18 in tops”

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Posted 8 years ago

“Amazon is a one stop shop for most of our needs”

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Posted 7 years ago

“The ordering is easy item was great, delivery was not as stated but overall all was good thanks”

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Posted 7 years ago

“Delivery was super swift.”

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Posted 7 years ago

“arrived in no time at all”

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Posted 7 years ago

“They're efficient”

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Posted 7 years ago

“The diversity is ok but the delivery assembly packaging is poor, when your purchase more items from different sellers and sometimes from same seller Amazon does not create a single delivery package, it is annoying and your need to pay every packaging separately”

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Posted 7 years ago

“Very happy.”

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Posted 7 years ago

“They have good quality products and much cheaper than other stores I will be using them again”

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Posted 8 years ago

“cheap and easy to use”

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Posted 8 years ago

Amazon UK is rated 4.7 based on 13,405 reviews