Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,405 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By helping out with order over calls and emails, and budget is acceptable for regular purchases, and i get regular coupons or something when i buy in sale hence more discounts”

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Posted 7 years ago

“Quick response to complains”

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Posted 7 years ago

“Very good and best customer service”

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Posted 7 years ago

“Good service and great choice of products”

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Posted 7 years ago

“I purchased a WWII outfit for my 5 year old - it arrived on time and was exactly what was described in the advert.”

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Posted 7 years ago

“Prompt delivery at a decent price”

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Posted 7 years ago

“Took a while before the books came but was in good condition even at used”

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Posted 7 years ago

“good value- slow delivery”

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Posted 7 years ago

“Easy to use and quick delivery”

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Posted 7 years ago

“Good service with Prime delivery”

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Posted 7 years ago

“Wide selection. Easy to compare products. Able to find deals that offer free shipping and returns.”

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Posted 7 years ago

“Speedy delivery. Good packaging. They sell everything!”

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Posted 7 years ago

“Price, delivery time and choice of items.”

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Posted 7 years ago

“good price, quick delivery”

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Posted 7 years ago

“Offers on earphones I purchased”

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Posted 7 years ago

“Always good deliverer and I was able to track my parcels. When a seller didn't deliver and ignore my emails Amazon got my money back. Thank you Amazon”

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Posted 7 years ago

“item received quickly”

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Posted 7 years ago

“Fast shipping, huge selection.”

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Posted 7 years ago

“service was really good”

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Posted 7 years ago

“Good range of products available at reasonable prices”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,405 reviews