Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,456 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good products and the staff is very friendly”

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Posted 6 years ago

“Fantastic service. Easy to contact. When applying prime they deliver next day. Did have a package that didn't arrive so gave me a refund straightaway. Really happy with them will definately use again.”

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Posted 6 years ago

“To date I've spent approx' £3000 on books from Amazon. Because I'm involved in Architectural design. Some books but not all are 1 pence, plus the delivery. The time saved and the reference information available are invaluable plus the fact that some are out of print. I myself am a collector of magazines i.e. Christie's International Magazine. The quality of the paper and the photographs they print are fantastic. There is nothing more to be said. Except 'God Save the Queen'”

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Posted 6 years ago

“Very poor. Offered me a too good to be true price on a Waldorf KB37 Keyboard (half the retail price) stating the product was temporarily out of stock. I didn't worry as the product is widely available and is still in production. I trusted Amazon to deliver. But no, after 3 weeks they cancelled my order stating the item was unavailable and they couldn't source stock. I sent an email of complaint. I asked them if they had tried to source stock from the manufacturer but they ignored the question (I guess because I can check that too easily and being honest is no longer their policy). They also wanted to ring me. I told them no, I wanted to deal with this via email so that I had a record of what was said. They went ahead and tried to phone me anyway, despite me telling them that was not the way I wanted to communicate. Of course the phone number was unlisted, so my phone automatically sent it to voice mail. And each time I emailed them, I got the same sort of copy and pasted stock answer. The people sending the email didn't really read my complaint and have offered no solution. They will not reinstate my order even though the product is widely available, and even available on Amazon by a third party. The real reason is that they never intended to fulfil the order in the first place. For some shady reason (probably to get rid of a third party seller) they put an advert out for a low price on product they never intended to get in stock in the first place. Temporarily out of stock means just that, expecially when the product is very much in production. I've order synthesizers from other retailers that were temporarily out of stock, and my order was never cancelled. If I had to wait a while and contacted the retailer I always got a reassuring answer from a human being not a robot, and those smaller retailers fulfilled their obligation and delivered what they promised. Amazon used to have great customer service when I signed up for them in 2004, but not any more. I've sent 9 emails and I'm still no nearer getting a resolution from them. Poor and shady service with robotic customer service emails. It's also now almost impossible to find an email address for them on their website (it used to be easy to find). I had to go onto live chat to find it. This is another sign of a company that has no interest any longer in customer service.”

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Posted 6 years ago

“Order placed, money debited when dispatched & received with ease. Awesome service, Many Thanks.”

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Posted 6 years ago

“Very goodOnline service and very good price for my car insurance But fitting a box is not easy”

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Posted 6 years ago

“Great range of products”

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Posted 6 years ago

“Easy to order qick deliveing”

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Posted 6 years ago

“Amazon prime,great range and next day free delivery is spot on.”

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Posted 6 years ago

“AMAZING app to use”

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Posted 6 years ago

“Always best value and prime membership means products arrive next day even when ordered late the night before”

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Posted 6 years ago

“I placed an order on the 12th August and at no time during this was I told that my items would not arrive until late September. I have tried to cancel this order but I get no response.”

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Posted 6 years ago

“Easy to purchese”

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Posted 6 years ago

“I ADVICE YOU TO REFUND MY MONEY! U BUNCH OF THIEVES, I HAVE BEEN WAITING ALREADY FOR 2 MONTHS YOU SAID U REFUND! IN VAIN! IS THIS THE WAY HOW YOU EARN BILLIONS? STEALING FROM CUSTOMERS?! IS THIS NOT WHAT YOU SAID 2 MONTHS AGO THAT i WILL GET MY MONEY BACK? WHERE IS MY MONEY?! //Support Para: XXXXX@yahoo.com 12 jun. a las 23:18 Greetings from Amazon Seller Support, My name is Anamika and I will be assisting you today. On reviewing your email, I do understand your concern regarding the per month subscription fees for the month of MAY. In this regard I want to inform you that I have gone ahead and refunded the amount of £60.0 that you have been charged for the month of May. The amount of £30.00 is scheduled to be initiated to your Bank Account. You will be receiving the refunded amount on 15th june as per your next payment cycle date.//”

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Posted 6 years ago

“Excellent service especially the delivery can track the items to your door”

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Posted 6 years ago

“Excellent service very fast delivery. Packaging is great”

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Posted 6 years ago

“Prime is the best and quick deliverys”

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Posted 6 years ago

“I've been a loyal customer and prime member for years. I ordered a kayak on prime and was glad to see it was dispatched the next day for delivery in two days. It didnt arrive. Half the order was missing from the dispatch and when I checked online the delivery had been pushed back 10 days. I called Amazon who gave me a £10 voucher and promised it would be delivered within 24 hours. It still didnt arrive. I was then offered a refund that would take 7-10 days to process back. Amazon UK are now using Hermes for delivery. Don't expect any parcels to arrive on time. If you live in an Amazon delivery area you'll be fine. But out with, beware. Hermes are notorious for losing parcels and being late.”

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Posted 6 years ago

“No problem ordering dates given to receive items perfect. Only wobble next day delivery a bit expensive 😔”

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Posted 6 years ago

“I am lost for words on how terrible amazon is. Short if it is thousands were stolen from my mothers account in 'coins', asked for a refund from Amazon, spoke to customer service almost everyday for weeks, told every time we would get a call back next day, never did. Countless emails sent detailing all fraudulent transactions only auto replies given. Mother inconsolable. Finally told by Amazon the bank would give the money back to her and it would be charged back to merchants. Bank refunded her the stolen money within a week, then the bank obviously charged it back to the merchant, as Amazon said they would, oh yes Amazon is the merchant. Her account is blocked by Amazon soon after and she receives countless emails saying she owes them money for the coins and her account will remain blocked until she pays. She emails and explains the situation over and over and over, auto email replies. You couldn't make this up. Just called Amazon to complain again, said we would hear back in 24hrs. I mean its actually laughable with this company there is no customer support. How can they not see the cycle of events, its like you start all over again every time you speak to someone...just flabbergasted at this point.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,456 reviews