Name: Amazon UK
Rating: 4.66

“No problem ordering dates given to receive items perfect. Only wobble next day delivery a bit expensive 😔”

Posted 6 years ago

“I am lost for words on how terrible amazon is. Short if it is thousands were stolen from my mothers account in 'coins', asked for a refund from Amazon, spoke to customer service almost everyday for weeks, told every time we would get a call back next day, never did. Countless emails sent detailing all fraudulent transactions only auto replies given. Mother inconsolable. Finally told by Amazon the bank would give the money back to her and it would be charged back to merchants. Bank refunded her the stolen money within a week, then the bank obviously charged it back to the merchant, as Amazon said they would, oh yes Amazon is the merchant. Her account is blocked by Amazon soon after and she receives countless emails saying she owes them money for the coins and her account will remain blocked until she pays. She emails and explains the situation over and over and over, auto email replies. You couldn't make this up. Just called Amazon to complain again, said we would hear back in 24hrs. I mean its actually laughable with this company there is no customer support. How can they not see the cycle of events, its like you start all over again every time you speak to someone...just flabbergasted at this point.”

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Posted 6 years ago

“I am lost for words on how terrible amazon is. Short if it is thousands were stolen from my mothers account in 'coins', asked for a refund from Amazon, spoke to customer service almost everyday for weeks, told every time we would get a call back next day, never did. Countless emails sent detailing all fraudulent transactions only auto replies given. Mother inconsolable. Finally told by Amazon the bank would give the money back to her and it would be charged back to merchants. Bank refunded her the stolen money within a week, then the bank obviously charged it back to the merchant, as Amazon said they would, oh yes Amazon is the merchant. Her account is blocked by Amazon soon after and she receives countless emails saying she owes them money for the coins and her account will remain blocked until she pays. She emails and explains the situation over and over and over, auto email replies. You couldn't make this up. Just called Amazon to complain again, said we would hear back in 24hrs. I mean its actually laughable with this company there is no customer support. How can they not see the cycle of events, its like you start all over again every time you speak to someone...just flabbergasted at this point.”

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Posted 6 years ago

“Trying to add an extra item to our pantry order proved l possible, wanted us to start another order”

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Posted 6 years ago

“Always easy to use prompt replies and speedy delivery I use the audible and kindle which are excellent Luv amazon”

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Posted 6 years ago

“Love the Amazon Prime service it is fantastic!”

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Posted 6 years ago

“I will say customer services not very good.”

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Posted 6 years ago

“I had terrible trouble ordering a pair of headphones during the recent Prime sale and ultimately did not buy anything. Later, I complained and they offered to sell me the headphones at the sale price, but only if I bought them first and got a refund later. This I did - but now they've thrown up endless delays and excuses about giving me the refund. I am furious!”

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Posted 6 years ago

“Using their app makes my life so much easier when searching for anything I need”

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Posted 6 years ago

“Quick and very easy to order and generally a speedy delivery especially if you Amazon Prime.”

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Posted 6 years ago

“Bought mi iPad with market place seller Developed a fault. No response from seller. Contacted Amazon Won’t help. Not their responsibilities. Disgraceful that they can walk away”

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Posted 6 years ago

“Excellent description of the product and amazing shipping time.”

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Posted 6 years ago

“Amazon sets the standard for the online shopping experience. I do use other sites but increasingly my default has become Amazon”

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Posted 6 years ago

“Everything u do is mint keep smashing it with this quick service”

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Posted 6 years ago

“I returned a faulty triple WiFi Mesh System which was picked up by their appointed courier, Hermes. It was an Amazon Warehouse deal, possibly a previous faulty return. After a week of me not being able to track the parcel on the Hermes website, I decided to contact Amazon. In their reply they kept insisting the parcel was still in transit. After another 2 weeks Amazon contacted me to say that they only received 1 of the 3 WiFi mesh units. Amazon are refusing to refund me unless they receive the other 2 units. I have told them that I returned all 3 units in the package. Still they are refusing to process the refund insisting on receiving the other 2 units that I do not have. I was a long standing Prime customer and have now ended my Prime membership.”

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Posted 6 years ago

“everytime good price, perfect product and fast delivery...”

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Posted 6 years ago

“I purchased a Rotisserie oven from DISCOUNT IN LTD through Amazon and when i got it there were no cooking instructions inside, so i wanted to return it, being disabled i by most of my goods on line" the seller told me to take the appliance to the Post Office - it was over 11 kg very big and impossible to carry and the Post Office would not accept a parcel that big. When i told the seller they said to get my refund i would have to arrange my own courier as they would not pay for the return postage which was just under £10.00 All i can say that this is really bad customer service and i advise people not to use this company - EVER, especially disabled people. There were no problems with the couriers i just didn't want to pay for it.”

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Posted 6 years ago

“Excellent service!”

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Posted 6 years ago

“Asked for a review on a item I brought.. I give a honest review and they refused to post my review... Why ask if not going to post..”

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Posted 6 years ago

“I have an Alexa in most rooms in my house and we all love them and would love to try the other smart things that can link to Alexa. One day I will when I can afford them Thanks amazon”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews