Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only the best company to deal with.”

Helpful Report

Posted 6 years ago

“They were double charging me for prime. Took me literally 5 days of them acknowledging that them taking my money made no sense, 5 days of them telling me to go talk to the american amazon after my emails were forwarded to them 3 times with no response (also its worth noting im not american) before i finally managed to get them to give me the £45 back. 5 days of persisting back and forth and them non-stop parroting a script at me to get my money back, that they acknowledged should not have been taken from me in the first place from the first email response they sent me. 5 days. And then to top it all of when i made a complaint to the manager (person called Shakir K) of these customer service people who were beyond useless he told me i should go make my complaint to the american amazon, despite the fact that im not american, dont live in america, dont have an american amazon account, and was making a complaint about the UK customer service. This was honest to god one of the most mind numbing, brain rotting, stress inducing experiences i have ever had.”

Helpful Report

Posted 6 years ago

“Very easy to use and they always have everything you could wish for.”

Helpful Report

Posted 6 years ago

“I am always able to get help with any order especially if there is a problem. One phone call or txt and nesrly always problem solved.”

Helpful Report

Posted 6 years ago

“Early delivery on orders. All in all perfect condition. Packaged well. Always excellent service.”

Helpful Report

Posted 6 years ago

“Always quick delivery and great customer service - easy to return items and get a refund”

Helpful Report

Posted 6 years ago

“I ordered these guns fro another company through Amazon they were paid for but still waiting for them , I also brought a Samsung galaxy s7 that came but was a fake and dont work and a black view phone that dont work and cant get my money back”

Helpful Report

Posted 6 years ago

“great products at great prices. Prime is ace”

Helpful Report

Posted 6 years ago

“I have bought loads from this site, items, books, Kindle, Audible, and love the whole easy to use, quick delivery, easy returns and customer service. Go to Amazon first when need anything. Trying to avoid being addicted!!”

Helpful Report

Posted 6 years ago

“Love so useful”

Helpful Report

Posted 6 years ago

“I prefer KFC”

Helpful Report

Posted 6 years ago

“EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE”

Helpful Report

Posted 6 years ago

“Trash Don't recommend”

Helpful Report

Posted 6 years ago

“absolutely shocking! i ordered 16 new books to sell. they didn't come on time, simply appalled. >:(”

Helpful Report

Posted 6 years ago

“Have always loved amazon but started to use less because they don’t offer the best cash-back deals compared to other retailers. Hope that changes as it certainly puts me off any large purchases”

Helpful Report

Posted 6 years ago

“Very fast shipping, always on time and easy to compare prices”

Helpful Report

Posted 6 years ago

“Amazing company how fast you can get a delivery is unbelievable always use this firm and always will good effort lads keep up the good work”

Helpful Report

Posted 6 years ago

“testggggggg”

Helpful Report

Posted 6 years ago

“Love this company, can get things cheeper as have excellent choice and free delivery on lots of products. Never had a problem with them and they keep me informed of delivery”

Helpful Report

Posted 6 years ago

“Easy to order, fast delivery”

Helpful Report

Posted 6 years ago

Amazon UK is rated 4.7 based on 13,438 reviews