Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent description of the product and amazing shipping time.”

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Posted 6 years ago

“Amazon sets the standard for the online shopping experience. I do use other sites but increasingly my default has become Amazon”

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Posted 6 years ago

“Everything u do is mint keep smashing it with this quick service”

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Posted 6 years ago

“I returned a faulty triple WiFi Mesh System which was picked up by their appointed courier, Hermes. It was an Amazon Warehouse deal, possibly a previous faulty return. After a week of me not being able to track the parcel on the Hermes website, I decided to contact Amazon. In their reply they kept insisting the parcel was still in transit. After another 2 weeks Amazon contacted me to say that they only received 1 of the 3 WiFi mesh units. Amazon are refusing to refund me unless they receive the other 2 units. I have told them that I returned all 3 units in the package. Still they are refusing to process the refund insisting on receiving the other 2 units that I do not have. I was a long standing Prime customer and have now ended my Prime membership.”

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Posted 6 years ago

“everytime good price, perfect product and fast delivery...”

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Posted 6 years ago

“I purchased a Rotisserie oven from DISCOUNT IN LTD through Amazon and when i got it there were no cooking instructions inside, so i wanted to return it, being disabled i by most of my goods on line" the seller told me to take the appliance to the Post Office - it was over 11 kg very big and impossible to carry and the Post Office would not accept a parcel that big. When i told the seller they said to get my refund i would have to arrange my own courier as they would not pay for the return postage which was just under £10.00 All i can say that this is really bad customer service and i advise people not to use this company - EVER, especially disabled people. There were no problems with the couriers i just didn't want to pay for it.”

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Posted 6 years ago

“Excellent service!”

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Posted 6 years ago

“Asked for a review on a item I brought.. I give a honest review and they refused to post my review... Why ask if not going to post..”

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Posted 6 years ago

“I have an Alexa in most rooms in my house and we all love them and would love to try the other smart things that can link to Alexa. One day I will when I can afford them Thanks amazon”

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Posted 6 years ago

“Only the best company to deal with.”

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Posted 6 years ago

“They were double charging me for prime. Took me literally 5 days of them acknowledging that them taking my money made no sense, 5 days of them telling me to go talk to the american amazon after my emails were forwarded to them 3 times with no response (also its worth noting im not american) before i finally managed to get them to give me the £45 back. 5 days of persisting back and forth and them non-stop parroting a script at me to get my money back, that they acknowledged should not have been taken from me in the first place from the first email response they sent me. 5 days. And then to top it all of when i made a complaint to the manager (person called Shakir K) of these customer service people who were beyond useless he told me i should go make my complaint to the american amazon, despite the fact that im not american, dont live in america, dont have an american amazon account, and was making a complaint about the UK customer service. This was honest to god one of the most mind numbing, brain rotting, stress inducing experiences i have ever had.”

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Posted 6 years ago

“Very easy to use and they always have everything you could wish for.”

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Posted 6 years ago

“I am always able to get help with any order especially if there is a problem. One phone call or txt and nesrly always problem solved.”

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Posted 6 years ago

“Early delivery on orders. All in all perfect condition. Packaged well. Always excellent service.”

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Posted 6 years ago

“Always quick delivery and great customer service - easy to return items and get a refund”

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Posted 6 years ago

“I ordered these guns fro another company through Amazon they were paid for but still waiting for them , I also brought a Samsung galaxy s7 that came but was a fake and dont work and a black view phone that dont work and cant get my money back”

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Posted 6 years ago

“great products at great prices. Prime is ace”

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Posted 6 years ago

“I have bought loads from this site, items, books, Kindle, Audible, and love the whole easy to use, quick delivery, easy returns and customer service. Go to Amazon first when need anything. Trying to avoid being addicted!!”

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Posted 6 years ago

“Love so useful”

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Posted 6 years ago

“I prefer KFC”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,447 reviews