Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor it was really disappointing as a birthday present charging more than the original product from the site”

Helpful Report

Posted 6 years ago

“I have been purchasing from Amazon for over SIX years and find it very good for lots of different products which you can not find any where.. prices are good too.”

Helpful Report

Posted 6 years ago

“Gives you their best price and also alternative supplier options. I really like this option as it reafirms you have other choices rather than just being offered Amazons quote.”

Helpful Report

Posted 6 years ago

“Usually very good personally never had any problems with Amazon”

Helpful Report

Posted 6 years ago

“Amazing customer service, fast shipping and the app never fails!”

Helpful Report

Posted 6 years ago

“Great until you need help, then it is possibly the most frustrating retail experience of my life.”

Helpful Report

Posted 6 years ago

“For all the haters, they do what they do and the do it well”

Helpful Report

Posted 6 years ago

“Top products ans service. If you accidentally order the wrong item, you have the opportunity to cancel without penalty. If the item arrives and its not what you want you can return for a full refund. i have used Amazon for years and never had a problem that they have not solved to my complete satisfaction - unlike some other on line auction site.”

Helpful Report

Posted 6 years ago

“Quick and easy online shopping, good communication any refunds always sorted out quickly and easily”

Helpful Report

Posted 6 years ago

“Good company could make prices cheaper but that's. The way cookies crumble. 🤮🤮🤣🤣”

Helpful Report

Posted 6 years ago

“Amazon have always been extremely helpful and friendly whenever I have dealt with them. It is very rare they do not have exactly what you are after, but do have good alternative options if this is the case. My orders are almost always on time, and at a reasonable shipping cost. The variety and price is why I often shop with amazon.”

Helpful Report

Posted 6 years ago

“Ok so the delivery is superb, but try getting a VAT invoice out of them for Amazon Prime ...Get real Amazon VAT invoices and receipts are an everyday thing for the rest of the world that pays its taxes!”

Helpful Report

Posted 6 years ago

“Always good effectiant service”

Helpful Report

Posted 6 years ago

“Made a mistake on two orders. Realised straight away. System would NOT let me cancel so now i have a kindle book when i have no kindle and a sawblade i dont need. Great !”

Helpful Report

Posted 6 years ago

“Keeps you up to date with delivery and speedy delivery.”

Helpful Report

Posted 6 years ago

“Great stuff. Thanks”

Helpful Report

Posted 6 years ago

“Good products at low prices”

Helpful Report

Posted 6 years ago

“stayed in all day for "next day" delivery- was looking out of window hoping to see van - at the precise moment i got an email to say they had attempted delivey and failed as i was out ! Double checked no card in post box. Obviously a lie - the driver just decided they wanted to go home early ! So much for them saying they want to "build Earth's Most Customer-Centric Company.". PR rubbish. Avoid - and use a company that pays their fair wack of taxes !”

Helpful Report

Posted 6 years ago

“Wrong item recived, waiting 3 weeks for refund and still dont get it. Wasting time”

Helpful Report

Posted 6 years ago

“Always fulfil delivery promises & usually give best prices”

Helpful Report

Posted 6 years ago

Amazon UK is rated 4.7 based on 13,447 reviews