Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the next day delivery always got what you want plus amazon tv and music”

Helpful Report

Posted 6 years ago

“Terrible customer services. Prime? well it does not work and the products are not quality. Received products that seem to have been used before with bits missing. When I underline the above they went mad, so not only bad quality but also an attitude problem. No no removing myself from this silly little store who has no complaint procedures in place.”

Helpful Report

Posted 6 years ago

“Amazon are so quick and helpful”

Helpful Report

Posted 6 years ago

“I use Amazon all the time . I get a good choice and good deals . Delivery to the house has always been good . I’ve never had s problem and would recommend this online company to anyone”

Helpful Report

Posted 6 years ago

“When I order I always get it on time. With all delivered the correct items.”

Helpful Report

Posted 6 years ago

“Great service and so easy to order any item you are look king for.”

Helpful Report

Posted 6 years ago

“My number one go to place to buy any essentials I need at a really fast delivery rate.”

Helpful Report

Posted 6 years ago

“Always very good with a quick delivery”

Helpful Report

Posted 6 years ago

“Amazon good place to shop but you can find things cheaper else were. Delivery are fast tho.”

Helpful Report

Posted 6 years ago

“Fastest delivery, even same day! Amazon ensures their items and sellers items are of high standards. Prices are good and items are loads to choose from. I do most of my shopping front there. I can find everything from there. Customer reviews on amazon are the best decider for me when purchasing and purchased hundreds of items from Amazon. I can trust Amazon with my orders and the quality of items. The customer service is the best I recived as I get instant phone and live chat without needing when I have had issues which is very rare. But they sorted out issues beyond expectations.”

Helpful Report

Posted 6 years ago

“By far the best prices and customer service. Delivery is excellent too!”

Helpful Report

Posted 6 years ago

“Always good service”

Helpful Report

Posted 6 years ago

“It is a very good service.”

Helpful Report

Posted 6 years ago

“i rang Amazon this morning about a order (item cracked) immediately returned my money with a apology . i was told to keep the cracked item also EXCELLENT”

Helpful Report

Posted 6 years ago

“Amazed at the amount of articles for sale and at very good prices. No hassle and very straightforward regarding purchases. Tracking of purchases very good and good customer service throughout.No wonder the shops on the high street are struggling.”

Helpful Report

Posted 6 years ago

“Always have fantastic service.”

Helpful Report

Posted 6 years ago

“Very cheap and fast delivery. And easy to return.”

Helpful Report

Posted 6 years ago

“I have just taken advantage of amazon prime all deliveries as promised no extra postage charges great value for money plus a was offered a further 30 days free prime so happy days.”

Helpful Report

Posted 6 years ago

“You can always find a good price and fast postage”

Helpful Report

Posted 6 years ago

“Easy to set up, Prime is a breeze to use, but sometimes a little more expensive, however you get your goods the next day more or less”

Helpful Report

Posted 6 years ago

Amazon UK is rated 4.7 based on 13,438 reviews