Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,477 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called up Amazon quite rightly annoyed as I had purchased an item and paid for same day delivery. That evening I get a notification to say delivery was attempted and it will be rescheduled for the next working day - nobody knocked at the door or rang the bell, I was in the whole time and no attempted delivery note was left. However... upon calling up amazon they answered my call quickly, dealt with my issue quickly, refunded my delivery fee and after trying to get the driver to redeliver the same day, had to settle for a rescheduled delivery the following day before 9:30am, so I must say although not best pleased with the driver, customer service get a 10/10 from me.”

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Posted 7 years ago

“Not very happy with Amazon, a lot of things on the amazon shopping site are cheap chinese items that can be found cheaper on Ebay, If you use the prime service you'll find that all the items covered are by Amazon's Prime "free delivery" are actually slightly more expensive than the same items that are not covered by Prime. My wife has been a Prime customer for several years, someone stole her Amazon log in details and opened another Prime account which my wife was charged almost £80 for and when she tried to sort it out with Amazon they said they couldn't help and told her to speak with her bank. She is now in the process of trying to claim this money back from Amazon and when she has done so, my wife will be cancelling her Amazon account.”

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Posted 7 years ago

“Always quality service”

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Posted 7 years ago

“great place to read reviews so you know what your buying and usually great prices”

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Posted 7 years ago

“Always get my deliveries on time. I’m able to order at great speed and ease.”

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Posted 7 years ago

“Order from them alot they are always on time and you can track you orders. I also have kindle reading books and that saves me a lot of money as I like to read alot.”

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Posted 7 years ago

“ordered rattan vegetable planter. Absolutely brilliant service. Arrived next day, well packaged and perfect for the job. Exactly as described. Couldn't be better. Fully recommend”

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Posted 7 years ago

“I have never been disappointed and I can always find everything I need, and it's always delivered to me according to the agreement.”

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Posted 7 years ago

“Second to none with customer service, all companies should strive for this excellence!”

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Posted 7 years ago

“I have prime with amazon always deliver on time brilliant service and products”

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Posted 7 years ago

“excellent service delivered when said they would”

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Posted 7 years ago

“Poor it was really disappointing as a birthday present charging more than the original product from the site”

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Posted 7 years ago

“I have been purchasing from Amazon for over SIX years and find it very good for lots of different products which you can not find any where.. prices are good too.”

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Posted 7 years ago

“Gives you their best price and also alternative supplier options. I really like this option as it reafirms you have other choices rather than just being offered Amazons quote.”

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Posted 7 years ago

“Usually very good personally never had any problems with Amazon”

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Posted 7 years ago

“Amazing customer service, fast shipping and the app never fails!”

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Posted 7 years ago

“Great until you need help, then it is possibly the most frustrating retail experience of my life.”

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Posted 7 years ago

“For all the haters, they do what they do and the do it well”

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Posted 7 years ago

“Top products ans service. If you accidentally order the wrong item, you have the opportunity to cancel without penalty. If the item arrives and its not what you want you can return for a full refund. i have used Amazon for years and never had a problem that they have not solved to my complete satisfaction - unlike some other on line auction site.”

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Posted 7 years ago

“Quick and easy online shopping, good communication any refunds always sorted out quickly and easily”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,477 reviews