Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,456 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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4.7

Based on 13,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok so the delivery is superb, but try getting a VAT invoice out of them for Amazon Prime ...Get real Amazon VAT invoices and receipts are an everyday thing for the rest of the world that pays its taxes!”

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Posted 6 years ago

“Always good effectiant service”

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Posted 6 years ago

“Made a mistake on two orders. Realised straight away. System would NOT let me cancel so now i have a kindle book when i have no kindle and a sawblade i dont need. Great !”

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Posted 6 years ago

“Keeps you up to date with delivery and speedy delivery.”

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Posted 6 years ago

“Great stuff. Thanks”

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Posted 6 years ago

“Good products at low prices”

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Posted 6 years ago

“stayed in all day for "next day" delivery- was looking out of window hoping to see van - at the precise moment i got an email to say they had attempted delivey and failed as i was out ! Double checked no card in post box. Obviously a lie - the driver just decided they wanted to go home early ! So much for them saying they want to "build Earth's Most Customer-Centric Company.". PR rubbish. Avoid - and use a company that pays their fair wack of taxes !”

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Posted 6 years ago

“Wrong item recived, waiting 3 weeks for refund and still dont get it. Wasting time”

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Posted 6 years ago

“Always fulfil delivery promises & usually give best prices”

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Posted 6 years ago

“Excellent customer service First class delivery and returns”

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Posted 6 years ago

“Nearly everything I have ordered from this company has been of a high standard of quality and delivery service sometimes quicker than expected. Only had to send back 1 item that was faulty and that was replaced with no problem. I know it sometimes can be a bit of a lottery as items are just by sight and not by touch but so far it’s not been a problem.”

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Posted 6 years ago

“Hi all, just thought i'd post and share my utter frustration with my latest experience with Amazon. In brief, i purchased an item which could not be posted through my letterbox and also required signature as proof of delivery. The item was to be delivered the next day (Saturday) as confirmed upon checkout on Amazons site and then on the confirmation email, it stated Tuesday. I then called through to the actual retailer and they confirmed this is some issue at Amazons end, which i find it hard to believe as an "issue", as Amazon dont just make mistakes, its all done purposely. I continued with the purchase under the guarantee that it will be delivered by Tuesday. Tuesday came and no delivery. I called the retailer again rather than Amazon, as Amazon is slooow to respond and i need answers quick. The retailer called the courier (DHL) and they confirmed delivery for the Wednesday. We, as a family, then went away for one week as the children were off from school and upon our return, there was no proof of attempted delivery for our item. I called the retailer and they confirmed that the delivery was made, and someone had signed for it. i asked for proof of signature and the signature was clearly not mine or anyone from my household nor my neighbours. Even if it was my neighbours then the proof of attempted delivery should advise that item was left with that neighbour, but nothing. Now, Amazon have rejected my claim for refund, even though the item is showing as “one the way, but its running late” and when I choose the option Track Package, it reads – “Your package may be lost” . this is a clear case of fraud as my item is not with me and i am now out of pocket for £429. I believe the courier has signed on my behalf and i now refuse to do any further business with Amazon, but i will fight this until i get my money back. Appalling Amazon and sheer arrogance”

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Posted 6 years ago

“Ordered skates and derby gear, delivered quicker than anticipated.”

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Posted 6 years ago

“Love Amazon UK. They are my go to place. You can find pretty much anything you want, which you can't get in shops. Delivery and customer service is excellent, so much easier. Saves a lot of time and money.”

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Posted 6 years ago

“Great product range, fast delivery and good support”

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Posted 6 years ago

“Excellent service, very reliable, easy to shop on!!”

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Posted 6 years ago

“Excellent...Thank you sooooo much x”

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Posted 6 years ago

“Always fast , delivered well packed and superb comms/choice”

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Posted 6 years ago

“I love the next day delivery always got what you want plus amazon tv and music”

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Posted 6 years ago

“Terrible customer services. Prime? well it does not work and the products are not quality. Received products that seem to have been used before with bits missing. When I underline the above they went mad, so not only bad quality but also an attitude problem. No no removing myself from this silly little store who has no complaint procedures in place.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,456 reviews