Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

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“Always good service”

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Posted 6 years ago

“It is a very good service.”

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Posted 6 years ago

“i rang Amazon this morning about a order (item cracked) immediately returned my money with a apology . i was told to keep the cracked item also EXCELLENT”

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Posted 6 years ago

“Amazed at the amount of articles for sale and at very good prices. No hassle and very straightforward regarding purchases. Tracking of purchases very good and good customer service throughout.No wonder the shops on the high street are struggling.”

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Posted 6 years ago

“Always have fantastic service.”

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Posted 6 years ago

“Very cheap and fast delivery. And easy to return.”

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Posted 6 years ago

“I have just taken advantage of amazon prime all deliveries as promised no extra postage charges great value for money plus a was offered a further 30 days free prime so happy days.”

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Posted 6 years ago

“You can always find a good price and fast postage”

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Posted 6 years ago

“Easy to set up, Prime is a breeze to use, but sometimes a little more expensive, however you get your goods the next day more or less”

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Posted 6 years ago

“Ótimo site”

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Posted 6 years ago

“Competitive prices, quick delivery and excellent choices of goods”

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Posted 6 years ago

“The Best Online Marketplace”

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Posted 6 years ago

“Amazon created thier own order for a Fire Place for £175.00 in November. I equipped and they said it was a mistake so they canceled it. A month later they took my money our of my account without my permission and tried to deliver the item I rejected the item and closed my money back through my bank. A week later Amazon claimed the money back saying the order was genuine. My bank gave it back to them . By this time the item was already back in.thier warehouse and the personell confirmed this . So now I am 175.00 pounds down and nothing to show for it. I tried over two months to get money back but Amazon customers service and managers have done nothing and each time in broken English as they don understand a word I am saying ate continuesly saying it was claimed back so I sent a letter to them from my bank showing clearly the money was sent back to them but there still saying they don't have it. Iam 175.00 pounds missing for nothing to show for it. 5 months later and they have stole my money and I have stopped shopping with them. A fraudulent company no wonder thier worth billions how they operate !!”

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Posted 6 years ago

“High service”

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Posted 6 years ago

“At your finger tips and at the right price.”

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Posted 6 years ago

“as a member of Amazon Prime - find this GVforM at £7.99 per mnth”

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Posted 6 years ago

“Good price and quick delivery”

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Posted 6 years ago

“Good quality products. Competitive pricing”

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Posted 6 years ago

“Driver lied about my item being delivered but it never was! Prime account, I was waiting at home for hours, all of the sudden status changed to delivered to letter box whilst I was standing outside! Nobody there! Ridiculous! On the top of that when I called customer service they treated me like I stole the parcel and tried to claim the money back!”

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Posted 6 years ago

“Great service and reliable”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,447 reviews