Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ótimo site”

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Posted 6 years ago

“Competitive prices, quick delivery and excellent choices of goods”

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Posted 6 years ago

“The Best Online Marketplace”

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Posted 6 years ago

“Amazon created thier own order for a Fire Place for £175.00 in November. I equipped and they said it was a mistake so they canceled it. A month later they took my money our of my account without my permission and tried to deliver the item I rejected the item and closed my money back through my bank. A week later Amazon claimed the money back saying the order was genuine. My bank gave it back to them . By this time the item was already back in.thier warehouse and the personell confirmed this . So now I am 175.00 pounds down and nothing to show for it. I tried over two months to get money back but Amazon customers service and managers have done nothing and each time in broken English as they don understand a word I am saying ate continuesly saying it was claimed back so I sent a letter to them from my bank showing clearly the money was sent back to them but there still saying they don't have it. Iam 175.00 pounds missing for nothing to show for it. 5 months later and they have stole my money and I have stopped shopping with them. A fraudulent company no wonder thier worth billions how they operate !!”

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Posted 6 years ago

“High service”

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Posted 6 years ago

“At your finger tips and at the right price.”

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Posted 6 years ago

“as a member of Amazon Prime - find this GVforM at £7.99 per mnth”

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Posted 6 years ago

“Good price and quick delivery”

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Posted 6 years ago

“Good quality products. Competitive pricing”

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Posted 6 years ago

“Driver lied about my item being delivered but it never was! Prime account, I was waiting at home for hours, all of the sudden status changed to delivered to letter box whilst I was standing outside! Nobody there! Ridiculous! On the top of that when I called customer service they treated me like I stole the parcel and tried to claim the money back!”

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Posted 6 years ago

“Great service and reliable”

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Posted 6 years ago

“Always great deals and quick delivery.”

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Posted 6 years ago

“First class business”

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Posted 6 years ago

“Amazon customer service is the very best in the retail business. Having been with them for around 10 faultless years i can recommend them with impunity... Their CS telephone line is answered immediately and any query is satisfactorily sorted within minutes.”

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Posted 6 years ago

“Great ordering. Ok delivery 9 in evening a little late. No receipt in box if you wish to return item you been to print a return label. I do not know of any other company that you print your own return labels”

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Posted 6 years ago

“Deliveries always arrive on time or early brilliant customer service”

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Posted 6 years ago

“Reasonable prices and deliveries.”

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Posted 6 years ago

“No issues Easy to search for what you want Quick delivery”

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Posted 6 years ago

“Great service and fast delivery ..”

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Posted 6 years ago

“Unbeatable as being house bound this is all the high streets brought to use in one place brilliant happy days”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,438 reviews