Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant company, easy to buy from , easy returned if any issues arise and also good prices.. top notch”

Helpful Report

Posted 6 years ago

“Amazon is great until you get a problem and then their indifference and poor customer service really lets them down. I recently bought two solar lights, only one of which worked. I submitted a poor review and then got emails direct from the selling company- something Amazon says doesn’t happen. Absolutely no response to my complaint. I then ordered a specific item, fulfilled by Amazon, which I chose based on good reviews. I was sent a similar product but of a different make and supplier (though still fulfilled by Amazon) which I had to keep as I couldn’t afford the delay that a return would entail. I suspect Amazon was offloading a slow moving product but, once again, no response from Amazon to my complaint.”

Helpful Report

Posted 6 years ago

“Very good delivery service I have use them 15/20 times now and the delivery is never late”

Helpful Report

Posted 6 years ago

“Having worked and being a regular customer I can say they really do put customers and their staff first. Everything is treated with great importance to e sure customer are happy whe. They receive their orders.”

Helpful Report

Posted 6 years ago

“I've been ordering for quite a while from this company. The goods a on the whole very good. One thing happened just a couple of days ago. I was due a parcel, it hadn't arrived. Used the tracking and found the courier still had it. Couldn't contact them, so asked Amazon to help. They thought the item was lost, full refund. The courier delivered. Contacted Amazon to tell them and stop the refund. Amazon answered please keep the item and the refund. Honesty still counts. Not because of this, I'll still use a quality company.”

Helpful Report

Posted 6 years ago

“I have ordered multiple items from Amazon and its always on time”

Helpful Report

Posted 6 years ago

“I can never find what I want in local shops, so I don’t bother, I just go straight to Amazon. I buy almost everything except food from Amazon. Delivery is excellent with cheerful, helpful drivers. Prices are always competitive. Seldom had to return things but, when I have, no problems whatsoever. Don’t remember ever having to speak to customer service. Highly recommend Amazon.”

Helpful Report

Posted 6 years ago

“Had a £50 gift card. Bought stuff for my daughter with it however, instead of Amazon using the gift they took the money out of my bank which I did not have. Rang multiple times and they would not refund the money back to my bank and use the gift card that is already on the account. I have since deactivated my prime membership along with my account. It is absolutely ridiculous and the customer service is horrible!!!”

Helpful Report

Posted 6 years ago

“Fantastic website, easy to navigate, competitively priced and super fast reliable delivery service!”

Helpful Report

Posted 6 years ago

“Very good company to deal with”

Helpful Report

Posted 6 years ago

“items are always delivered on time or earlier”

Helpful Report

Posted 6 years ago

“If you are looking for a great service great price fast delivery look no further.”

Helpful Report

Posted 6 years ago

“I have always felt safe ordering anything from Amazon UK. Even when I experienced a delay in receiving a package my correspondences with customer service was extremely professional and stress free.”

Helpful Report

Posted 6 years ago

“Great quality and quality.you will get everything you need.”

Helpful Report

Posted 6 years ago

“Good shipping and products”

Helpful Report

Posted 6 years ago

“thank you for the service delivery was on time and every item was correct all so”

Helpful Report

Posted 6 years ago

“They are absolutely amazing. They order in your terms and their items never ever break akd they are extremely trustworthy. I buy there almost everyday. I rate them 10/10 and recommed them to absolutely everyone.”

Helpful Report

Posted 6 years ago

“Great deals on just about everything just bought a shed from Germany at less than half UK price”

Helpful Report

Posted 6 years ago

“Excellent delivery time”

Helpful Report

Posted 6 years ago

“always a great service”

Helpful Report

Posted 6 years ago

Amazon UK is rated 4.7 based on 13,438 reviews