Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always fast and reliable”

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Posted 6 years ago

“Amazon makes customers pay for their own errors. Amazon refused to return payment of a pair of €150 boots that was returned to them using their provided return label. Because they have not "registered the return". The carrier have confirmed that the parcel was delivered and Amazon refuses to acknowledge the fact even though I, as a customer, have prooved that the parcel have indeed been delivered. Their Customer Support makes you run in circles. They're looking for dead ends to guide you into. And they have no trust in their customers. They even refuse to sign a document provided by the carrier to confirm they are the supposed recipients, and this keeps from engaging in further investigations together with the carrier. We're talking medieval-level poor customer experience. I will dissuade everyone I know from using Amazon.co.uk. And I will stop from using them myself.”

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Posted 6 years ago

“The best!!!😘😘😘😘”

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Posted 6 years ago

“1st class service”

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Posted 6 years ago

“Fast delivery and really good prices”

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Posted 6 years ago

“Always brilliant”

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Posted 6 years ago

“Love amazon, always helpful and get my deliveries promptly. Sellers are really nice too!👍🏾👍🏾👍🏾”

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Posted 6 years ago

“Really good and fast delivery”

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Posted 6 years ago

“Paid for Amazon prime, delivery driver lost the item. 5 days later and customer service is still “investigating” I have no product and money has been taken. They have no idea when or if O may get a replacement or a refund. Avoid!”

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Posted 6 years ago

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Posted 6 years ago

“Bought many items on line and also use for my kindle book can't fault it in any way thank you”

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Posted 6 years ago

“First place I go to for anything brilliant customer service”

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Posted 6 years ago

“Good service , swift delivery. No quibble guarantee .”

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Posted 6 years ago

“LED bulbs for my motor 4 bulbs ordered and one does not work these were supposed to have been tested, not good ?”

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Posted 6 years ago

“I've spent many thousands of pounds buying products from Amazon UK but I will never buy from them again. Too many products they sell are mis-described in listings, photos and often the customer reviews are not even for the product listed. Their latest trick is to keep changing or delaying delivery dispatch and arrival times. I believe they are trying to force me to pay extra for their "Prime" service which offers faster delivery. But why should I when by their own admission half the products they sell are from market place traders and are not covered by the Prime service? They either use way too much packaging or not enough and many of their cheap far east products don't even do the job they list. There are plenty more choices online other than Amazon and I use them with no hassle or delays. Amazon are too big for their boots now and show a blatant disregard for their loyal customers.”

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Posted 6 years ago

“good delivery service and reasonable prices”

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Posted 6 years ago

“Easy to use and can find almost everything”

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Posted 6 years ago

“Easy to use website plenty of choice great if you are a prime member and need something quickly. Can't fault them at all and would recommend to anyone.”

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Posted 6 years ago

“They are ok,but they could be better at looking at who they do business with making sure the customer comes first,and that they read comments too.”

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Posted 6 years ago

“Costumer service was very helpful with my returned item and refund”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,438 reviews