Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,456 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Best Online Marketplace”

Helpful Report

Posted 7 years ago

“Amazon created thier own order for a Fire Place for £175.00 in November. I equipped and they said it was a mistake so they canceled it. A month later they took my money our of my account without my permission and tried to deliver the item I rejected the item and closed my money back through my bank. A week later Amazon claimed the money back saying the order was genuine. My bank gave it back to them . By this time the item was already back in.thier warehouse and the personell confirmed this . So now I am 175.00 pounds down and nothing to show for it. I tried over two months to get money back but Amazon customers service and managers have done nothing and each time in broken English as they don understand a word I am saying ate continuesly saying it was claimed back so I sent a letter to them from my bank showing clearly the money was sent back to them but there still saying they don't have it. Iam 175.00 pounds missing for nothing to show for it. 5 months later and they have stole my money and I have stopped shopping with them. A fraudulent company no wonder thier worth billions how they operate !!”

Helpful Report

Posted 7 years ago

“High service”

Helpful Report

Posted 7 years ago

“At your finger tips and at the right price.”

Helpful Report

Posted 7 years ago

“as a member of Amazon Prime - find this GVforM at £7.99 per mnth”

Helpful Report

Posted 7 years ago

“Good price and quick delivery”

Helpful Report

Posted 7 years ago

“Good quality products. Competitive pricing”

Helpful Report

Posted 7 years ago

“Driver lied about my item being delivered but it never was! Prime account, I was waiting at home for hours, all of the sudden status changed to delivered to letter box whilst I was standing outside! Nobody there! Ridiculous! On the top of that when I called customer service they treated me like I stole the parcel and tried to claim the money back!”

Helpful Report

Posted 7 years ago

“Great service and reliable”

Helpful Report

Posted 7 years ago

“Always great deals and quick delivery.”

Helpful Report

Posted 7 years ago

“First class business”

Helpful Report

Posted 7 years ago

“Amazon customer service is the very best in the retail business. Having been with them for around 10 faultless years i can recommend them with impunity... Their CS telephone line is answered immediately and any query is satisfactorily sorted within minutes.”

Helpful Report

Posted 7 years ago

“Great ordering. Ok delivery 9 in evening a little late. No receipt in box if you wish to return item you been to print a return label. I do not know of any other company that you print your own return labels”

Helpful Report

Posted 7 years ago

“Deliveries always arrive on time or early brilliant customer service”

Helpful Report

Posted 7 years ago

“Reasonable prices and deliveries.”

Helpful Report

Posted 7 years ago

“No issues Easy to search for what you want Quick delivery”

Helpful Report

Posted 7 years ago

“Great service and fast delivery ..”

Helpful Report

Posted 7 years ago

“Unbeatable as being house bound this is all the high streets brought to use in one place brilliant happy days”

Helpful Report

Posted 7 years ago

“Always fast and reliable”

Helpful Report

Posted 7 years ago

“Amazon makes customers pay for their own errors. Amazon refused to return payment of a pair of €150 boots that was returned to them using their provided return label. Because they have not "registered the return". The carrier have confirmed that the parcel was delivered and Amazon refuses to acknowledge the fact even though I, as a customer, have prooved that the parcel have indeed been delivered. Their Customer Support makes you run in circles. They're looking for dead ends to guide you into. And they have no trust in their customers. They even refuse to sign a document provided by the carrier to confirm they are the supposed recipients, and this keeps from engaging in further investigations together with the carrier. We're talking medieval-level poor customer experience. I will dissuade everyone I know from using Amazon.co.uk. And I will stop from using them myself.”

Helpful Report

Posted 7 years ago

Amazon UK is rated 4.7 based on 13,456 reviews