Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called up Amazon quite rightly annoyed as I had purchased an item and paid for same day delivery. That evening I get a notification to say delivery was attempted and it will be rescheduled for the next working day - nobody knocked at the door or rang the bell, I was in the whole time and no attempted delivery note was left. However... upon calling up amazon they answered my call quickly, dealt with my issue quickly, refunded my delivery fee and after trying to get the driver to redeliver the same day, had to settle for a rescheduled delivery the following day before 9:30am, so I must say although not best pleased with the driver, customer service get a 10/10 from me.”

Helpful Report

Posted 6 years ago

“Not very happy with Amazon, a lot of things on the amazon shopping site are cheap chinese items that can be found cheaper on Ebay, If you use the prime service you'll find that all the items covered are by Amazon's Prime "free delivery" are actually slightly more expensive than the same items that are not covered by Prime. My wife has been a Prime customer for several years, someone stole her Amazon log in details and opened another Prime account which my wife was charged almost £80 for and when she tried to sort it out with Amazon they said they couldn't help and told her to speak with her bank. She is now in the process of trying to claim this money back from Amazon and when she has done so, my wife will be cancelling her Amazon account.”

Helpful Report

Posted 6 years ago

“Always quality service”

Helpful Report

Posted 6 years ago

“great place to read reviews so you know what your buying and usually great prices”

Helpful Report

Posted 6 years ago

“Always get my deliveries on time. I’m able to order at great speed and ease.”

Helpful Report

Posted 6 years ago

“Order from them alot they are always on time and you can track you orders. I also have kindle reading books and that saves me a lot of money as I like to read alot.”

Helpful Report

Posted 6 years ago

“ordered rattan vegetable planter. Absolutely brilliant service. Arrived next day, well packaged and perfect for the job. Exactly as described. Couldn't be better. Fully recommend”

Helpful Report

Posted 6 years ago

“I have never been disappointed and I can always find everything I need, and it's always delivered to me according to the agreement.”

Helpful Report

Posted 6 years ago

“Second to none with customer service, all companies should strive for this excellence!”

Helpful Report

Posted 6 years ago

“I have prime with amazon always deliver on time brilliant service and products”

Helpful Report

Posted 6 years ago

“excellent service delivered when said they would”

Helpful Report

Posted 6 years ago

“Poor it was really disappointing as a birthday present charging more than the original product from the site”

Helpful Report

Posted 6 years ago

“I have been purchasing from Amazon for over SIX years and find it very good for lots of different products which you can not find any where.. prices are good too.”

Helpful Report

Posted 6 years ago

“Gives you their best price and also alternative supplier options. I really like this option as it reafirms you have other choices rather than just being offered Amazons quote.”

Helpful Report

Posted 6 years ago

“Usually very good personally never had any problems with Amazon”

Helpful Report

Posted 6 years ago

“Amazing customer service, fast shipping and the app never fails!”

Helpful Report

Posted 6 years ago

“Great until you need help, then it is possibly the most frustrating retail experience of my life.”

Helpful Report

Posted 6 years ago

“For all the haters, they do what they do and the do it well”

Helpful Report

Posted 6 years ago

“Top products ans service. If you accidentally order the wrong item, you have the opportunity to cancel without penalty. If the item arrives and its not what you want you can return for a full refund. i have used Amazon for years and never had a problem that they have not solved to my complete satisfaction - unlike some other on line auction site.”

Helpful Report

Posted 6 years ago

“Quick and easy online shopping, good communication any refunds always sorted out quickly and easily”

Helpful Report

Posted 6 years ago

Amazon UK is rated 4.7 based on 13,438 reviews