Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“prompt delivery of books on order”

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Posted 7 years ago

“I purchased an origami 1000 crane pack through Amazon. The goods came from Japan they arrived when stated,in excellent condition. The whole process was efficient and stress free and now I am enjoying making them! thank you”

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Posted 7 years ago

“Everything from ordering to speaking with chat line, all positive”

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Posted 7 years ago

“Respect of what they promise”

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Posted 7 years ago

“As usual great item very well packed next day delivery I use Amazon once or twice a month sometimes more never let me down yet”

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Posted 7 years ago

“IT WAS A MARKETPLACE THROUGH AMAZON, AND THERE SERVICE & COMMUNICATION HAVE BEEN ABSOLUTELY EXCELLENT, WITH ALL MY QUERYS OVER AN ITEM, FANTASTIC SELLER ON MY PARASOL BASE FOR THE GARDEN THANKS SO MUCH”

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Posted 7 years ago

“Got my stuff way before the time i was given happy days”

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Posted 7 years ago

“Ordering books through my Kindle is quick and hassle free. Any gift vouchers I have are used automatically which is really handy.”

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Posted 7 years ago

“Exellant service goosd always arrive well packed ,always happy with Amazon .”

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Posted 7 years ago

“Delivered on time for a birthday! Great packing of present, was well worth the money.”

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Posted 7 years ago

“Exellent serivce, speedy delivery, quality products. In our experience Amazon have always deliverd the goods. Odd time we have had a fault Amazon have been there to replace without any fuss.”

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Posted 7 years ago

“Everything I order from Amazon is always delivered very promptly and always packaged well. Always on time. They have become my first “go to” for anything I require.”

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Posted 7 years ago

“My purchases always arrive quick and never had a problem woth the products from there.”

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Posted 7 years ago

“First Class Service and delivery”

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Posted 7 years ago

“Just best choice and mostly best ptice”

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Posted 7 years ago

“Excellent service. Fast and reliable, product is exactly has described. Would use again and again.”

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Posted 7 years ago

“Great quality and not waiting long on delivery”

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Posted 7 years ago

“very faster and the best buy”

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Posted 7 years ago

“Very good offers,a lot of different options”

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Posted 7 years ago

“Always seem to get what I want never been disappointed And never had to send any thing back and give you updates on your orders thanks Sylvia”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews