Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 10,597 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aramex (delivery service you work with) is terrible. Almost every other delivery company these days seems to have live-tracking or texts/emails on the day of delivery (w/ a delivery window)... or they call in advance of the delivery to give a heads up or they call when they can't find a place to leave the item upon arrival etc.. Pretty basic stuff. Avoids having to re-shedule and annoy customers. Aramex however does not offer "call on approach/during delivery" according to their WhatsApp guy (the only way I could speak to someone). All the numbers on their website don't work or ring out. They don't fill out the failed delivery cards that they leave at properties with instructions on how to collect so not sure what's going on there either. It's all very sloppy. You then have to wait 2-3 days for re-delivery or drive out to the port to collect all because a delivery driver failed to make contact at my house (when I'd taken the day off and was home).”

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Posted 2 years ago

“I am still waiting for my goods. It’s been in Brisbane for three days. I am not far from Brisbane. So I think you can be better with who you send the goods with. I ordered other goods the same day form other supplies and they have arrived days ago. Not good enough for me. Thanks”

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Posted 2 years ago

“The item was shipped with Aramex, whom I have had many a frustrating experience with in the past. They are constantly delayed, with no reason or updates. Had I known, I'd have driven across Sydney to pick up in store.”

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Posted 2 years ago

“Bought an expensive TV from this shop, TV came in with damage to a metal frame! I called them the same day and the response was "write an email to us with the photo of the damage" (nobody mentioned that I can't have the TV on). After a day of waiting (nobody replied to my email or called me back), I decided to call them by myself. The response to that call was: "Well since you turned it on (how otherwise am I supposed to check whether the display wasn't damaged? I have no idea) most likely LG won't accept the return, therefore we can't replace it! We can offer a 150AUD as a damage discount and they assured me that the damage to the frame won't affect any potential inquiries to the manufacturer warranty (let's hope it is true). I just need to send them an email with photos of the damage (again) - to what I said "okay" (since the display working fine for now), I'll accept that discount. Sent an email two days ago, but as usual, nobody replied to it, sitting and waiting for the 150AUD of discount, hope it'll come through. So, decide by yourself, whether you wanna have any deals with these guys, that was my last purchase in this shop that's for sure.”

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Posted 2 years ago

“The fridge itself is great. The ordering process was easy and efficient. The problem came when it came to delivery. We were told it would be delivered on a Friday between 8:30 and 6 and were given a link to track progress. We stayed in all day only for around 4pm the link to update to say we were now scheduled for Saturday delivery between 8:30 and 11:30. There was no other communication of this or explanation. We then stayed in on Saturday when finally just after 1pm they arrived. The delivery guys were clearly in a rush to deliver the fridge and leave. On arrival they decided the fridge would not go through one of the internal doors so instead just left it in the corridor and did not take the old fridge and rushed off to leave. They promised the would come and pick up the old fridge on Tuesday but we have not heard anything since. I also found they had left the enormous box and polystyrene in our garden. We are now stuck with the old fridge which needs removing but Appliance Central have told us to contact the delivery company direct and the delivery company is not answering the phone. What a nightmare.”

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Posted 2 years ago

“The driver installed my new fridge but left the box. Got away with that”

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Posted 2 years ago

“Considering it’s been a week and I haven’t received an email if my item has been shipped 2 stars”

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Posted 2 years ago

“The box came badly damaged - won't know if the appliance works until it is installed - which is not scheduled for a few months.”

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Posted 2 years ago

“My order not yet delivery to how can i review it”

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Posted 2 years ago

“Price is decreased the next day would have been consider my request”

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Posted 2 years ago

“Ordered 10 days ago but no advice yet of shipping date or estimated delivery time”

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Posted 2 years ago

“I have not receive any update on my online purchase as when it will be dispatched, I would like to know the current status of my purchase.”

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Posted 2 years ago

“Still waiting for my purchase.”

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Posted 2 years ago

“Booked and planned a month in advance with assurances for deliver and nothing showed. Still in limbo.”

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Posted 2 years ago

“Quick and prompt service and reasonably priced, however, we discovered a dent in the side of the fridge once it was unpacked”

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Posted 2 years ago

“The truck turned up but my fridge wasn't loaded and the staff said the company would get in touch with me. When I rang no one could help me and told me to wait for the next run to the Central Coast. I hope my fridge would not drop dead from now till next run.”

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Posted 2 years ago

“Your response to our purchase of a microwave was outstanding. But, and this is a big but. We have not yet received this microwave. I placed the order on the 14th Dec after our previous microwave gave up the ghost. You dispatch it on the 15th and we have not yet received it now fast approaching the 22nd. Was hoping to get it before the 25th (Christmas). But alas it seems our expectations are going to be dashed. Perhaps you should use a different carrier, we might be tempted to give a better score.”

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Posted 2 years ago

“We haven’t received our item yet. Due on the 14/12/22 .Courier website says delays and they are actively attempting to recruit. I have seen the same courier company drive past so they are delivering to the area. I would change courier contractors. No updates on website for when it will arrive.”

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Posted 2 years ago

“The price and initial transaction occurred efficiently however the entire delivery process let you down. The product was ordered on 30 November and we were notified that it was shipped on 2 December picked up from your depot some time later. Aramex tried to deliver on 9 December however I was upstairs at the time, I yelled out to the driver but by the time I got downstairs, he was gone. It has taken to today, 14 December to arrange re-delivery. Your website states estimated delivery time to be 2 - 5 days!”

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Posted 2 years ago

“Very good price compared to other stores, however, unfortunately the delivery company used is incompetent. Tracking page shows that item hasn't even arrived at the depot yet, trying to chase it up with them is useless as they have terrible customer service. If you used a better courier service I would probably give 5 stars.”

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Posted 2 years ago

Appliance Central is rated 4.5 based on 10,597 reviews