Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,417 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant price, fantastic product and amazing delivery, kept informed every step of the way, delivery was on time and 2 great guys delivered, polite and respectful ,would definitely recommend 😀”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Absolutely fantastic from start to finish. Really helpful, delivered when said and offered help with the appliance. Can't fault, highly recommended and will be the first place I contact in future for any other appiances. Thank you so much”

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Posted 5 years ago

“Bought a washing machine, very easy and friendly service.”

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Posted 5 years ago

“reviews from customers and web site layout really made shopping easy, fair pricing, quick delivery and product exactly as advertised. Hotpoint customer service and delivery team was excellent. Took old machine as paid for and very pleasant staff. Very happy with everything, thank you”

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Posted 5 years ago

“Excellent price, excellent service from order to delivery. Very fast delivery, certainly use again”

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Posted 5 years ago

“Very good price although it would be nice to know what the added delivery charge is before getting to the check out. Good customer service in organising the delivery. Courier was on time and very helpful. I just hope the appliance is as good!!”

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Posted 5 years ago

“Easy site to use , well organised collection .”

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Posted 5 years ago

“Great product the person who took the order was very polite and helpful. The men who delivered the intergrated gas oven were spot on. I would recommend your company with confidence. Any purchases I make in the future your company will be the first place I will look to.”

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Posted 5 years ago

“Ordered a BBQ late afternoon on line and delivered next day. Service excellent, no issues”

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Posted 5 years ago

“Lowest price, ordered on Internet Fri at 22.00 arrived next day at 13.00. Product quality as described. Can it get any better? Yet to see if any owner product problems, so cannot vouch for customer service.”

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Posted 5 years ago

“very good website so easy to order and next day delivery what more do you want excellent service would use this company again”

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Posted 5 years ago

“Quick delivery. Part missing but sent out within 24 hours and refund of main delivery.”

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Posted 5 years ago

“Brilliant.....”

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Posted 5 years ago

“Would definitely use again. Up to date contact via email from order through to delivery. Prompt and polite. Great customer service.”

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Posted 5 years ago

“I ordered.an induction hob on Tuesday and.it was delivered on Thursday before 9am. Competitive pricing and great delivery timing.”

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Posted 5 years ago

“Ordered a microwave. It arrived on the day I was told when placing my order. I am very pleased with my appliance and company were very polite.”

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Posted 5 years ago

“Your customer service and delivery were exceptional, the item I ordered arrived and the quality of the item was A+++, thank you for being the company that does what it says and delivers on time, with no hassle, and no chasing you or phoning multiple times to find out where my product is. I live on the Shetland Isles and it it very hard to get a reputable company to deliver here! I did this all online and am so grateful that the transaction was streamless! WELL DONE YOU!”

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Posted 5 years ago

“Excellent straightforward process from ordering to delivery. Highly recommend this company, great service!!”

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Posted 5 years ago

“Great service. Delivery team was extremely helpful although they could not come in to our house in the current situation.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,417 reviews