Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,117 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,117 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a issue that the fan we had ordered was no longer in stock when we went to pick it up, we were refunded there and then , after writing to them we were offered an alternative fan with discount , the offer was resolved without a problem.”

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Posted 3 years ago

“My air purifier I bought last year still under warranty was not working properly so I called and they arranged to pick up from my flat and after 2 Week they deliver the New replacement I'm happy and I know some time people have bad days and have bad experience.”

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Posted 3 years ago

“I ordered a cooker extraction hood and it was (almost) delivered the next day. The driver told me the box sounded full of broken glass and unfortunately the customer has to reject damaged deliveries. This I did (or rather he did it on his little pad) and I went inside to contact Appliances Direct to let them know. On sending them a message I instantly received a message saying that they were already looking into a problem with my order and that I would be contacted in the next 24 hours. However, it was sorted much sooner and a replacement was sent out later the same day and received successfully the next day. I was very impressed that the problem was all sorted with no more than one email from me and no hassle whatsover.”

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Posted 3 years ago

“Speedy delivery, but item was damaged. Picked up the next day and the days later a replacement delivered. Very happy customer excellent service would gladly use this company again.”

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Posted 3 years ago

“Great service. Very happy indeed. Was given a 4 hour delivery slot. The van was here within the first hour and the driver telephoned me 25 minutes before that to tell me that. The guys were very polite, unpacked the fridge freezer for me, checked it over, took away all the wrapping and positioned it where I wanted it. Will definitely use you again. Very happy with the fridge freezer too.”

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Posted 3 years ago

“It arrived promptly. We were kept advised as to when it would be delivered. It arrived well packaged and in good condition.”

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Posted 3 years ago

“Amazing customer service”

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Posted 3 years ago

“Good communication and speedy delivery”

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Posted 3 years ago

“The chap serving us was so helpful and friendly. Made us feel very comfortable and was nice to have a laugh.”

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Posted 3 years ago

“I got my item one day early which was a good start. I bought a mobile aircon unit, tested it, all seem good. Cant wait til actually get to use it.”

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Posted 3 years ago

“5 stars for prompt service and delivery, I also decided to pay the extra cost of having my washing machine taken away, as of yet its still sitting in the middle of my drive awaiting collection How long must I wait before this happens, or will it never happen. Such a let down.”

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Posted 3 years ago

“Good price good communication, delivered at time stated”

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Posted 3 years ago

“Very fast delivery not had time to open packages yet the garden area it is intended to be used in is not prepared yet.”

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Posted 3 years ago

“Great customer service . One of my items had a fault and the company made it so easy for me to return it and the money was back into my account within a few days .”

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Posted 3 years ago

“Happy with service, and they resolved a problem I had easily and quickly too. Would buy from again.”

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Posted 3 years ago

“Very efficient service delivered on time with due notifications. When, after unpacking, damage was found to the drier it was replaced within 24 hours. Should add that the damage must have been there before Hoover wrapped the drier as the packaging was unblemished so not the fault of the courier or Appliance Direct.”

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Posted 3 years ago

“Easy use of website Good prices Fast service Polite and helpful delivery men”

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Posted 3 years ago

“Delivered on time, no problem with product just as described. The 2 delivery chaps were excellent, unwrapped and checked, couldn't be more helpful, very happy delivery chappies.”

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Posted 3 years ago

“Next day delivery, good price. Very easy to return an item.”

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Posted 3 years ago

“I ordered my TV on a Friday, got a few emails once registered and ordered with details of the delivery. TV got delivered on the Monday, a day early. Great service and a great price too!”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,117 reviews