Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,117 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,117 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5* SERVICE FROM THIS COMPANY Communication throughout faultless! The delivery men were really impressive. Great attitude. First time i've used this company won't be the last.”

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Posted 3 years ago

“Good web site, good ordering procedure, good price, product delivered ahead of schedule.”

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Posted 3 years ago

“Excellent quality products at reasonable prices. Have used in the past and will use again. Their telephone team are helpful also. Super fast delivery. Can't fault them at all.”

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Posted 3 years ago

“Excellent company . Fridge freezer was exactly what I was looking for . helpful fast delivery . great customer service . A+”

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Posted 3 years ago

“I purchased a fridge freezer i had it on next day delivery there was a problem with the company delivering ,appliances direct acted really quickly to help sort the issue out there customer service was really outstanding”

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Posted 3 years ago

“Helpful staff & delivery on time”

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Posted 3 years ago

“You lied to me about no cost to deliver within the 10 miles from store, the coil would not be charged go replace if mine was good(it was) a d told that I had a top notch 're 've with self cleaning, I have tried for months to get some help with the lies and service . Finally 5 months after purchase I get a hold of someo e that is suppose to help me, I was told that they always charge for delivery and ones you pay for it, too BAD,,! It is yours, I got screwed by APPLIANCE DIRECT, the manager told me( have a good day, it's your problem) let's see this posted for other poor people to see so they don't get screwed”

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Posted 3 years ago

“I ordered an air con last year. He stopped working this year, before the 1 year warranty ran out. I phoned and explained and they I had to send it back and they immediately sent out another one to replace it. Customer service was top notch.”

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Posted 4 years ago

“Brilliant”

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Posted 4 years ago

“Very happy with everything. Would use again and recommend.”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Ordered and delivered in less than 24hours. Good value for money.”

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Posted 4 years ago

“Great communication , good service , delivery schedule updates good and a problem solved with efficiency.”

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Posted 4 years ago

“5 stars all good”

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Posted 4 years ago

“A damaged combi microwave was delivered. but the response was brilliant and a new one was delivered the following day. Perfect. good staff and delivery.”

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Posted 4 years ago

“After the first appliance arriving it turned out to be faulty, after sending a video of the fault to Appliances Direct they swiftly resolved the issue, arranging collection and replacing it with in 5 working days. There CS team where on the case with emails being returned rapidly, there not many companies I am impressed with but there one of them, if they keep this level of CS up they will go far.”

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Posted 4 years ago

“Excellent service, Item arrived early, not ideal, but in the current climate I was happy to receive the Range Oven. Delivery guys were excellent as well, oven was approx £500 cheaper than the kitchen company we were using wanted to charge and they Appliance Direct had the oven in stock, whereas the kitchen company didnt. Would reccomend.”

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Posted 4 years ago

“Brilliant service. Through no fault of theirs I had to cancel the order even though delivery had been made. Full refund was given with no problem. Easy to contact and very pleasant experience. Will definitely use again”

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Posted 4 years ago

“Excellent prices & Easy ordering. Delivery was on schedule and drivers friendly and helpful. A great experience all round. No complaints whatsoever.”

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Posted 4 years ago

“My experience has been good. Last year ordered a cheap (£400) air con which leaked. Money refunded and excellent pickup service for faulty unit. This week ordered a Delonghi aircon unit on Monday which was delivered the next day. So far so very good. Excellent product, the best price I could find and next day delivery. Early days but very happy so far”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,117 reviews