Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,198 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service”

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Posted 4 years ago

“Good communication and speedy delivery”

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Posted 4 years ago

“The chap serving us was so helpful and friendly. Made us feel very comfortable and was nice to have a laugh.”

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Posted 4 years ago

“I got my item one day early which was a good start. I bought a mobile aircon unit, tested it, all seem good. Cant wait til actually get to use it.”

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Posted 4 years ago

“5 stars for prompt service and delivery, I also decided to pay the extra cost of having my washing machine taken away, as of yet its still sitting in the middle of my drive awaiting collection How long must I wait before this happens, or will it never happen. Such a let down.”

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Posted 4 years ago

“Good price good communication, delivered at time stated”

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Posted 4 years ago

“Very fast delivery not had time to open packages yet the garden area it is intended to be used in is not prepared yet.”

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Posted 4 years ago

“Great customer service . One of my items had a fault and the company made it so easy for me to return it and the money was back into my account within a few days .”

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Posted 4 years ago

“Happy with service, and they resolved a problem I had easily and quickly too. Would buy from again.”

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Posted 4 years ago

“Very efficient service delivered on time with due notifications. When, after unpacking, damage was found to the drier it was replaced within 24 hours. Should add that the damage must have been there before Hoover wrapped the drier as the packaging was unblemished so not the fault of the courier or Appliance Direct.”

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Posted 4 years ago

“Easy use of website Good prices Fast service Polite and helpful delivery men”

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Posted 4 years ago

“Delivered on time, no problem with product just as described. The 2 delivery chaps were excellent, unwrapped and checked, couldn't be more helpful, very happy delivery chappies.”

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Posted 4 years ago

“Next day delivery, good price. Very easy to return an item.”

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Posted 4 years ago

“I ordered my TV on a Friday, got a few emails once registered and ordered with details of the delivery. TV got delivered on the Monday, a day early. Great service and a great price too!”

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Posted 4 years ago

“5* SERVICE FROM THIS COMPANY Communication throughout faultless! The delivery men were really impressive. Great attitude. First time i've used this company won't be the last.”

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Posted 4 years ago

“Good web site, good ordering procedure, good price, product delivered ahead of schedule.”

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Posted 4 years ago

“Excellent quality products at reasonable prices. Have used in the past and will use again. Their telephone team are helpful also. Super fast delivery. Can't fault them at all.”

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Posted 4 years ago

“Excellent company . Fridge freezer was exactly what I was looking for . helpful fast delivery . great customer service . A+”

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Posted 4 years ago

“I purchased a fridge freezer i had it on next day delivery there was a problem with the company delivering ,appliances direct acted really quickly to help sort the issue out there customer service was really outstanding”

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Posted 4 years ago

“Helpful staff & delivery on time”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,198 reviews