Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,617 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Customer Service with fast and efficient delivery”

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Posted 4 years ago

“1 st one was faulty emailed sent a replacement straight away brilliant service. So far 2 Nd very good very stylish on the wall great that it can be used from phone so far very pleased .”

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Posted 4 years ago

“Excellent service and delivery. Very good on price as well!”

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Posted 4 years ago

“Item was delivered quickly and on time, customer services were very helpful with a little problem I had and resolved it immediately. Would happily use them again”

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Posted 4 years ago

“Happy with my appliance delivered on time.👍”

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Posted 4 years ago

“I ordered the Amberglo white wall hung fireplace. I got to choose a delivery date without having to pay any extra charge which was great. The delivery went smoothly and on time on the chosen day. Kept up to date with live tracking as well. Fireplace arrived fully assembled and securely boxed. It only took me 5 minutes to mount it on a plasterboard wall with my own fixtures as the ones provided are for brick walls. Fireplace is gorgeous and had lots of compliments, highly recommended and I would use the company again!”

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Posted 4 years ago

“Fantastic service good delivery people Fantastic item”

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Posted 4 years ago

“Very good price, fast delivery and a wide range of products to choose from.”

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Posted 4 years ago

“Excellent customer service team. I had a faulty unit and they replaced/delivered the next day. Constant email updates throughout the day and no hassle whatsoever.”

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Posted 4 years ago

“I ordered a new kitchen sink and unfortunately it arrived with a lot of damage. I email customer service straight away with photos, within 10 minutes I had an apology and notification that a replacement had been despatched. The replacement arrived within 48 hours as promised and the sink was completely in tact. Fantastic customer service and I am a very happy customer.”

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Posted 4 years ago

“I am very happy with my phone and the service I received. My phone arrived quickly and securely”

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Posted 4 years ago

“Fantastic Service ! I had arranged a delivery of a Gas Cooker from a similar company, I had arranged for a plumber to install the cooker on the day of delivery, this company had 2 days notice and to be fair they did give me a slot for delivery, I booked the Plumber to be at the property to fit the new cooker, on the day and time of delivery the driver knocked the door but didnt get any answer, the tenant was in the kitchen and didnt hear him, the delivery driver phoned me at 3.00pm, i missed his called, at 3.03 pm I returned his call and left a message, at 3.05 pm I received a call from head office saying that the driver had left and could not return to the address ! the earliest date was 48 hours later ! I cancelled the order and found appliances direct on the internet, I place the delivery at 3.35 pm and they delivered the next day at 10.15 am. Brilliant service I will defintely use this company again, Many Thanks”

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Posted 4 years ago

“Delivered as promised with no problems.”

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Posted 4 years ago

“Delivered on time in full. Pleadure to deal with Appliances Direct”

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Posted 4 years ago

“Easily ordered, delivery quick. Excellent product.”

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Posted 4 years ago

“Unfortunately it arrived with a slight damage, phone them and they offered me a a part refund which I was extremely happy with. Really pleased with the manner in which they spoke to me. Would definitely buy from them again .”

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Posted 4 years ago

“We had an issue with the delivery and tracking of our goods, which was followed up by Customer Services Team until we were satisfied. Great customer service. - Thank you, Andrew”

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Posted 4 years ago

“Product came earlier than expected. Delivery was good. Product is excellent and was reasonable priced.”

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Posted 4 years ago

“Delivery on time, installation done speedily, all good”

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Posted 4 years ago

“Driver very pleasant and helpful love the fire”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,617 reviews