Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,617 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy and although my items was delivered separately it was quick and I was kept informed via email. I made enquiries and customer services was efficient and quick and checked my order and gave feedback. Items are of good quality and thus far seems to work as described. I will use this company again.”

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Posted 4 years ago

“Brilliant!!”

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Posted 4 years ago

“Very pleased with service and delivery. Price comparable.”

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Posted 4 years ago

“Great product Amazing service Goods really well packaged and arrive safely and quickly Can highly recommend Thank you”

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Posted 4 years ago

“Very good company to deal with, fast and efficient service, can't complain. I ordered a bosch food mixer with accessories on the Wednesday and received without damage or anything missing by Friday. The price was competitive as well, would highly recommend this company too. Well organized team effort, impressive, especially with the current climate we are in. Well done and a big thank you from me, Rob.”

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Posted 4 years ago

“Super speedy delivery”

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Posted 4 years ago

“As usual, easy to place order, delivered on our requested day, by helpful drivers, quickly unpacked and operational!”

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Posted 4 years ago

“Customer service was great and the delivery and returns process was even better. Definitely recommend 👌”

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Posted 4 years ago

“Very helpful, friendly service. Having had to have replacement fitted due to original machine being damaged, and it being over the Christmas/new year period, there were minimal delays, i was kept informed on a regular basis of progress with my order. Very good machine and good service”

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Posted 4 years ago

“Great coustomer service, I had to return a faulty item the process was very quick and a new item received, great prices, good service your in safe hands.”

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Posted 4 years ago

“Very pleased with the sink, fast delivery and was kept updated regularly.”

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Posted 4 years ago

“Very quick del wife said driver very ice”

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Posted 4 years ago

“Had an issue with a tumble dryer, it couldn't be fixed and a replacement was ordered and being delivered very quickly. Great customer Service team, can't fault them will use them again and also recommend them”

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Posted 4 years ago

“Flippin brilliant! My freezer died on Boxing Day, I was packed to the gunners. Ordered a freezer and larder fridge, both delivered in 48 hrs. Delivery updates every few hours. Lovely delivery chaps, so pleasant and helpful. I would come back to these guys any day. THANK YOU, GREAT SERVICE!”

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Posted 4 years ago

“Very excellent service. Glad I found them, so convenient. I would gladly recommend AD to family and friends.”

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Posted 4 years ago

“Ordered one of their cheap own brand (Electriq) fan assisted ovens on 29 Decemeber as our old one broke 3 days before Christmas. Luckily our microwave is oven as well so Christmas awkward but cookable. Paid for next day delivery but was by DPD not their own driver. Having said that it arrived within 24 hours and the first meal was cooked and eaten within 28 hours. Installation easy because it had 13A plug and we had spare socket close enough. Looks good and cooked well. Temperature markings could be a easier to see. The usual temps are at the bottom of the knob. My installation is at waist height. Installed under a worktop, setting correct temp with knob would be difficult to see accurately without kneeling on the floor.”

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Posted 4 years ago

“Excellent service, very helpful staff and great prices.”

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Posted 4 years ago

“Quick delivery and good communications”

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Posted 4 years ago

“from start to finish a super company to deal with. even between Christmas and new year they responded to a query.”

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Posted 4 years ago

“I ordered the air purifier and arrived next day very pleased with it”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,617 reviews