Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,119 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast service, excellent product!”

Helpful Report

Posted 4 years ago

“Real people on the telephone who helped with my order of a washer, freezer and fridge. Delivered on time by covid conscious drivers. Great service too when I had a small problem with a foot missing on the freezer. No problem, they offered to replace it completely! However I opted to just have a new foot, again the staff were fabulous, constantly checking that all was OK for me. Definitely recommend Appliances Direct 😄😄😄”

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Posted 4 years ago

“Dishwasher was good value for money, delivered on the date and time stated by two very polite and courteous men.”

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Posted 4 years ago

“Excellent customer service. Very promptly delivered. Would highly recommend”

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Posted 4 years ago

“A single part was missing from my bbq order. I emailed in the evening and received a personalised response the following day followed by a telephone call proposing a course of action. A further email and telephone call followed in order to keep me informed. Customer service was prompt and excellent”

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Posted 4 years ago

“Value for money on the two appliances I purchased. Excellent delivery driver, friendly and helpful.”

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Posted 4 years ago

“More than happy to praise this company. Huge BAN arrived 5 days early. They kept in touch right from order to delivery. I'm impressed”

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Posted 4 years ago

“Competitive price and delivered on the day that I requested, before 8:00am, perfect. Delivery guy was helpful, even though a parked vehicle was blocking the entrance to the cul de sac where I live and he had to walk with the dishwasher on a trolley.”

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Posted 4 years ago

“Good values. Delivered on time. Delivery guys were pleasant and helpful.”

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Posted 4 years ago

“Needed a chest freezer with specific requirements in terms of size and efficiency. Equipment was in stock at a good price. Ordered and paid for delivery. It arrived the next day and was delivered right into the utility room by the team. Excellent overall purchasing experience, recommended.”

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Posted 4 years ago

“Very happy customer great price prompt delivery and service”

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Posted 4 years ago

“Right price and delivered quickly”

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Posted 4 years ago

“Delivery was earlier than expected so I fitted my job 3 days early”

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Posted 4 years ago

“Competitive price and no hassle return policy”

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Posted 4 years ago

“Excellent customer service. Thank you for your help.”

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Posted 4 years ago

“Good price, quick delivery, so this is a recommended seller.”

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Posted 4 years ago

“Very quick delivery. good price. excellent iron”

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Posted 4 years ago

“initi,al product was damaged,butreplacement was rapidly sent to me -very well done.”

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Posted 4 years ago

“Very good value and service”

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Posted 4 years ago

“Ordered a kamado grill last July, it developed a crack in the fire basket. Contacted customer support and had a replacement within 5 days under warranty. Excellent service.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,119 reviews