Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,198 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our tumble dryer was faulty and they were so efficient in replacing it....incredible service.”

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Posted 4 years ago

“Fast delivery and great product! Friendly delivery guys 😃”

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Posted 4 years ago

“Delivery times very good and accurat”

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Posted 4 years ago

“Spoke to a polite and knowledgeable staff member who helped with my order and the complication with shipping. Goods delivered rapidly and a fair price. NEF Hood is excellent. Only complaint was with shipping in that Dundee was lumped into Scottish Highlands and Islands which cost £60 delivery. TBF that is not Appliances Direct service but something they should bring up with their chosen delivery agent.”

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Posted 4 years ago

“Best price for neff cooker hood I purchased, delivered within 2 days good service.”

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Posted 4 years ago

“The first washer dryer didn't work and customer services rang to discuss the options and arranged for a new machine to be delivered - no fuss, no problems - excellent service.”

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Posted 4 years ago

“Excellent service order came very quick and prices are excellent. Showed friend at work some range cookers he was looking for. He brought it there and then saying best prices he had seen on internet. Good communication too”

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Posted 4 years ago

“Pleasant and efficient on phone. Good updates by email pleasant and efficient delivery staff. Thank you. Pal”

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Posted 4 years ago

“Very good service, I had to cancel my first delivery at the last minute as I could not get the keys to new home on time. Changed the delivery date without a problem, fridge freezer delivered on time and Damian & Leon (delivery guys) were very friendly and helpful.”

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Posted 4 years ago

“Delivered correct item on the correct date and packaged correctly”

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Posted 4 years ago

“Warning - Worrying Service Warning ! I regret my experience has been appalling. Placed my first & last verbal order for £5,760 of a complete set of appliances, the reason for a verbal order was to confirm stock availability, they 100% confirmed stock was on the floor & confirmed a delivery date that came & went. Kitchen fitters were booked, no delivery & a pile of excuses & mis information about why or who is to blame. To conclude the stock they say that they had they didn’t, the delivery issue was not resolved with each department blaming the other & to cap it all the account manager complained he was not going to get his commission for the sale. I regret also that trying to contact them other than to place a order will take you quite some time on hold & when you do eventually speak to anyone they can’t actually help you ! I thought I had saved a few £s but I fact it’s been a disaster purchase. I can not recommend this business, my advice is go elsewhere & be looked after by someone with good customer service. This review is less than 1 star but as they don’t get shown anywhere I’ve marked it as 5 star & hope you are now aware of there 1 star service”

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Posted 4 years ago

“Very quick and efficient delivery”

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Posted 4 years ago

“Very good service, ordering and delivery very easy and without a hitch”

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Posted 4 years ago

“Great service and prompt delivery”

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Posted 4 years ago

“Website easy to use. Price was cheaper than any other retailer. Item was despatched within 1 day of purchase. I was able to track the item through the courier service used. Overall, I am very happy with the product and with Appliances Direct. I would not hesitate to buy any product from them.”

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Posted 4 years ago

“They did everything they could to help and get me fast delivery”

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Posted 4 years ago

“Great service with in 1/2hrs of placing the order on line I had a phone call just going through what I had ordered. Would use again.”

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Posted 4 years ago

“Excellent service friendly people and quickly resolved an issue with my washing machine without the need for me to go direct to the manufacturer”

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Posted 4 years ago

“Speedy delivery, item arrived in good condition”

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Posted 4 years ago

“Delivered microwave ahead of time. The price for the appliance was comparable with other suppliers, but they had an A grade model available at around half the price. When it arrived, the microwave was in perfect, unused condition. Clearly, the box had been opened to show or display the appliance. The gamble paid off and is an outstanding bargain. My first purchase from Appliances Direct and, based on value and service, it won't be the last.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,198 reviews