Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,119 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift and prompt delivery, well satisfied with goods”

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Posted 4 years ago

“Had a great experience from Appliances Direct from initial ordering and delivery to customer services 12 months on, when they replaced a faulty item for me. The item was just out of warranty however they were brilliant and replaced the item really quickly and with no fuss. Can't praise them enough and will be my go to for all future appliance orders.”

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Posted 4 years ago

“Easy ordering process & delivery came next day as requested. Wouldn't hesitate to use this company again.”

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Posted 4 years ago

“Excellent and efficient service. Thanks you.”

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Posted 4 years ago

“I ordered a Double Oven from you and was delivered but didnt call me. When I took packaging of the top of the Oven where controls are both ends were bent back. Called Customer Services & the Lady I spoke said she was so sorry this happened. She arranged a new 1 delivered 3 days later. Had phne call saying on the way. And the drivers were excellent. They waited to make sure that this 1 was okay. Your Customer Services is Excellent. Thank you So Much.”

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Posted 4 years ago

“We ordered 2 ovens, one extractor and one hob from appliances direct. All arrived on time (10 days after we ordered as per our request) and were well packaged. When we had the kitchen fitted we noticed the hob was missing a cap for one of the burners, despite me identifying the wrong burner cap, appliance direct were lovely and efficient and changed my replacement part no problem and very quickly. Would certainly use them again, things do occasionally go wrong, the good thing was the way they sorted out so efficiently.”

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Posted 4 years ago

“The product I ordered was faulty. Emailed customer service, was returned and replaced within a week. 5***** all day long!!”

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Posted 4 years ago

“delighted with ordering delivery and quality would use this company again”

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Posted 4 years ago

“I returned my vacuum cleaner after 6 months as it had stopped picking up. It was collected and and a replacement sent within a week. Customer service is second to none. Would highly recommend.”

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Posted 4 years ago

“It came quickly,safely and efficiently.”

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Posted 4 years ago

“Excellent service and great communication for delivery slot and really helpful and friendly people”

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Posted 4 years ago

“Quick efficient service”

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Posted 4 years ago

“Great product at the best internet price. Superfast delivery, within 2 days. Very happy with the product and the service provided.”

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Posted 4 years ago

“Quick and efficient. Would of liked them to unwrap my new fridge freezer and remove the packaging but other than than no problems.”

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Posted 4 years ago

“Very pleasant delivery people. Dryer good.”

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Posted 4 years ago

“Ordered a new TV for my livingroom it was an excellent service and will be using this site again!!! Delivery came on the exact date stated and no problems with anything including product and delivery! Thankyou”

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Posted 4 years ago

“I am very impressed and happy with Appliances Direct's service. Wonderful communication from ordering to the driver phoning, when my cooker was half an hour away. Will use again.”

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Posted 4 years ago

“I was really happy with my purchase of a cooker hood from Appliances Direct. The price was good, the service and delivery excellent. Would certainly use them again.”

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Posted 4 years ago

“Great product and absolutely no hassle with delivery or communication. Excellent and would use again.”

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Posted 4 years ago

“Excellent service. Kept informed about delivery and delivered on time. Would recommend and use you again.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,119 reviews