Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,198 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service 👏”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Excellent service throughout easy to order, great communication and fast delivery, I would definitely use again”

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Posted 4 years ago

“Ordered a dishwasher with delivery set for 5 working days but appliances direct contacted me after just 2 days to say they could deliver it early! Great service!”

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Posted 4 years ago

“Good Service”

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Posted 4 years ago

“Very reliable service with a reasonable price appliance”

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Posted 4 years ago

“Great price for my microwave. Quick delivery.”

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Posted 4 years ago

“I ordered an ice making machine. When it arrived, it didn't work properly. I let the company know & they sent out another one immediately, and even told me that I didn't need to return the first one - which was unusual.”

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Posted 4 years ago

“Trouble free purchase, good communication, delivery on time and with a call 30 mins out to warn they were coming. I would go back to Appliances Direct for another purchase.”

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Posted 4 years ago

“Fast delivery, fantastic price!”

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Posted 4 years ago

“Great service ,fast delivery, great product, very happy 😊”

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Posted 4 years ago

“Most sites promised delivery in 2 weeks or more. My purchase came next day. Spot on👍👍”

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Posted 4 years ago

“Ordered a BBQ all came on time but not opened yet”

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Posted 4 years ago

“Great customer service would definitely recommend the website! Will be shopping here again soon!”

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Posted 4 years ago

“Super fast service, excellent product!”

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Posted 4 years ago

“Real people on the telephone who helped with my order of a washer, freezer and fridge. Delivered on time by covid conscious drivers. Great service too when I had a small problem with a foot missing on the freezer. No problem, they offered to replace it completely! However I opted to just have a new foot, again the staff were fabulous, constantly checking that all was OK for me. Definitely recommend Appliances Direct 😄😄😄”

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Posted 4 years ago

“Dishwasher was good value for money, delivered on the date and time stated by two very polite and courteous men.”

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Posted 4 years ago

“Excellent customer service. Very promptly delivered. Would highly recommend”

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Posted 4 years ago

“A single part was missing from my bbq order. I emailed in the evening and received a personalised response the following day followed by a telephone call proposing a course of action. A further email and telephone call followed in order to keep me informed. Customer service was prompt and excellent”

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Posted 4 years ago

“Value for money on the two appliances I purchased. Excellent delivery driver, friendly and helpful.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,198 reviews