Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,490 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t fault the service I received. Ordered a dishwasher and paid additional fee for earliest possible delivery date. Received emails updating me about the progress of the purchase, texts about the delivery time and a phone call from the delivery driver. From my perspective, spot on and all at a very good price.”

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Posted 4 years ago

“We had a great experience, the manager Guy was very helpful and kind. Told him what we wanted and he went right in action and with in 10-15 minutes we had all that we needed. What a wonderful place, I will be recommending them to my friends. Thank you Guy!! 😁😁 and the delivery guys were awesome.”

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Posted 4 years ago

“Ebac Dehumidifier, I have made several purchases over the years from this company & the service & price is always fab.”

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Posted 4 years ago

“Super fast delivery, excellent communication, quality item and no fuss ordering, what more could anyone want? Very happy with this company.”

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Posted 4 years ago

“Customer service excellent, had a problem processing and it went through twice. Had an email to say they had noticed and were only sending one and refunding the extra one. Super fast delivery and great price for the product. Highly recommend.”

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Posted 4 years ago

“Excellent customer service, kept me informed as to what was going on and perfect delivery of item at appointed time, great job thanks”

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Posted 4 years ago

“Have used Appliances Direct over a few years for a number of puchases of different items. Always found them really helpful and items always delivered on time as agreed. So far not had any issues with faults so cannot comment further regarding customer service.”

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Posted 4 years ago

“AD gave us the best price on our Hisense induction hob. Delivery was quick and the product arrived by DPD in perfect condition. Brilliant company would recommend them and would look to them first to supply my needs.”

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Posted 4 years ago

“Goods as described in perfect order. Excellent communication from company and very quick delivery. No problems at all 👍”

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Posted 4 years ago

“Phoned customer service as original delivery date missed due to dpd error. Diane friendly and efficient, sorted within minutes. Appliance arrived on time on new delivery date. Will definitely use Appliances Direct again.”

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Posted 4 years ago

“Exemplary customer service in regards to exchanging one product for another making the transaction as smooth as silk. Super fast delivery and immediate response to my queries. Would highly recommend.”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“delivery was on time and team was extremely friendly and helpful in placing my heavy appliance where i needed it”

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Posted 4 years ago

“Such fast and easy site to buy from delivery was excellent and quick”

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Posted 4 years ago

“Very good service when my product was faulty Replacement sent out very quickly Would recommend this company”

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Posted 4 years ago

“Order and delivery of a Hoover Tumble Drier went very smoothly with a very helpful driver who collected our old machine and took away the packaging of the new machine. I could not fault the complete arrangement from ordering to delivery. Tumble Drier well priced.”

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Posted 4 years ago

“The customer service is very responsive and helpful. They have helped resolved my issues in timely manner. Will definitely buy from them again. Thank you”

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Posted 4 years ago

“An excellent company to deal with. Competitive prices and excellent delivery - the item (fan) was in fact delivered within 3 days. I've bought from them a number of times and they've been consistently good.”

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Posted 4 years ago

“Completely satisfied with every aspect of my order. Ordered Saturday pm with a 5 day delivery and received it Monday am. Price most competitive for the item chosen. It appears to cover every requirement we need but not yet installed, so no experience of the machine itself. Looks good though!”

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Posted 4 years ago

“Only purchased one thing from here but very happy. Only feedback is about PayPal and delivery....not really anything to do with ApplianceDirect”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,490 reviews