Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,118 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,118 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“value for money excellent service ..”

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Posted 4 years ago

“Great product, fast reliable delivery, super customer care support 👍”

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Posted 4 years ago

“You would think I would be unhappy as I had a product that failed twice, however this is about the company. Appliances Direct put every effort into ensuring I was a happy customer to the point of accepting that the product was not suitable and supplying a full refund. Yep. Just like that with an apology aswell. I have lots of trust in this business now and will be using them again soon.”

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Posted 4 years ago

“They were very prompt at sending our goods”

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Posted 4 years ago

“Very happy with my dehumidifier already made a difference. Fast delivery and courier very pleasant”

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Posted 4 years ago

“Going on our experience the customer service was excellent, prices were very competitive, delivery was very quick with good communication. would easily give 5 stars.”

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Posted 4 years ago

“Our tumble dryer was faulty and they were so efficient in replacing it....incredible service.”

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Posted 4 years ago

“Fast delivery and great product! Friendly delivery guys 😃”

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Posted 4 years ago

“Delivery times very good and accurat”

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Posted 4 years ago

“Spoke to a polite and knowledgeable staff member who helped with my order and the complication with shipping. Goods delivered rapidly and a fair price. NEF Hood is excellent. Only complaint was with shipping in that Dundee was lumped into Scottish Highlands and Islands which cost £60 delivery. TBF that is not Appliances Direct service but something they should bring up with their chosen delivery agent.”

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Posted 4 years ago

“Best price for neff cooker hood I purchased, delivered within 2 days good service.”

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Posted 4 years ago

“The first washer dryer didn't work and customer services rang to discuss the options and arranged for a new machine to be delivered - no fuss, no problems - excellent service.”

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Posted 4 years ago

“Excellent service order came very quick and prices are excellent. Showed friend at work some range cookers he was looking for. He brought it there and then saying best prices he had seen on internet. Good communication too”

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Posted 4 years ago

“Pleasant and efficient on phone. Good updates by email pleasant and efficient delivery staff. Thank you. Pal”

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Posted 4 years ago

“Very good service, I had to cancel my first delivery at the last minute as I could not get the keys to new home on time. Changed the delivery date without a problem, fridge freezer delivered on time and Damian & Leon (delivery guys) were very friendly and helpful.”

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Posted 4 years ago

“Delivered correct item on the correct date and packaged correctly”

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Posted 4 years ago

“Warning - Worrying Service Warning ! I regret my experience has been appalling. Placed my first & last verbal order for £5,760 of a complete set of appliances, the reason for a verbal order was to confirm stock availability, they 100% confirmed stock was on the floor & confirmed a delivery date that came & went. Kitchen fitters were booked, no delivery & a pile of excuses & mis information about why or who is to blame. To conclude the stock they say that they had they didn’t, the delivery issue was not resolved with each department blaming the other & to cap it all the account manager complained he was not going to get his commission for the sale. I regret also that trying to contact them other than to place a order will take you quite some time on hold & when you do eventually speak to anyone they can’t actually help you ! I thought I had saved a few £s but I fact it’s been a disaster purchase. I can not recommend this business, my advice is go elsewhere & be looked after by someone with good customer service. This review is less than 1 star but as they don’t get shown anywhere I’ve marked it as 5 star & hope you are now aware of there 1 star service”

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Posted 4 years ago

“Very quick and efficient delivery”

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Posted 4 years ago

“Very good service, ordering and delivery very easy and without a hitch”

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Posted 4 years ago

“Great service and prompt delivery”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,118 reviews