Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent broken dishwasher as a refurbished item twice. They had the gall to try to get me to defraud the manufacturer by having me demand manufacturer warranty repair. Cut off all contact with me and refused rma after second faulty unit. Had to perform a chargeback through amazon pay. Customer service was ignorant and rude, ignored distance selling act and just brass necked it, cancelled my second rma saying I had made no attempt to contact them. If your reading this because your got scammed by them I suggest contacting your card issuer and requesting a chargeback. They will not fight it, and will have to pick up the item free of charge. It is not your responsibility to pay for their 'mistakes'.”

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Posted 5 years ago

“I ordered a double door stainless steel fridge/freezer. Exactly what I was looking for and at a reasonable price. Other sites had similar, but much more expensive. Delivery was super fast 👍🏼 Unfortunately the men from the delivery company were rude & unhelpful. They brought it to my door, I’d measured the fridge to make sure it would fit. But the packaging made it wider, so it wouldn’t fit. I asked if they could remove the packaging then? ‘No we can’t do that’ Okay can I remove it? ‘No’ he said. So it had to be put in my garage untill I got a friend to help me put it in my kitchen several weeks later! Great customer service from the delivery company! NOT!”

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Posted 5 years ago

“Delivery was earlier than expected so I fitted my job 3 days early”

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Posted 5 years ago

“The company failed to deliver my order and then said I was not in to receive it.After further investigation then said it was a failure at their Edinburgh warehouse. I’ve had to take time of twice not very professional to me.”

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Posted 5 years ago

“Competitive price and no hassle return policy”

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Posted 5 years ago

“Excellent customer service. Thank you for your help.”

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Posted 5 years ago

“Good price, quick delivery, so this is a recommended seller.”

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Posted 5 years ago

“Very quick delivery. good price. excellent iron”

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Posted 5 years ago

“initi,al product was damaged,butreplacement was rapidly sent to me -very well done.”

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Posted 5 years ago

“Ordered a new kettle. Good price , and reasonable delivery chatrge. Actually arrived early . Box had a couple of corners slightly squashed probably because only a thin pastci wrapper , but no damage to contents. Overall have been pleased.”

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Posted 5 years ago

“Very good value and service”

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Posted 5 years ago

“Ordered a kamado grill last July, it developed a crack in the fire basket. Contacted customer support and had a replacement within 5 days under warranty. Excellent service.”

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Posted 5 years ago

“The website is easy to use. It's easy to find what you're looking for & simple to place an order.”

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Posted 5 years ago

“Customer service just play games, the same questions from many different operatives, solutions proposed then removed, absolutely useless.”

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Posted 5 years ago

“I spoke to a very pleasant help person. At 3-20 on the Wednesday. I had received a replacement appliance by the same time the following day. I call that excellent service”

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Posted 5 years ago

“Brilliant services definitely use again”

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Posted 5 years ago

“Ordering was easy telephone assistance superb. E mail contact quick. Howe vet my delivery slot email said the driver would contact me Halfcan hour before delivery. But he did not which meant the item was delivered to the property without my knowledge. Fortunately the tenant was in. But this is the second time this has happened. Also the tenant said that the delivery guys were not very happy or helpful.”

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Posted 5 years ago

“Excellent quality TV,and great value for money. Look forward to buying more goods at a later date. Thanks”

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Posted 5 years ago

“The toilet seat we ordered arrived damaged, almost certainly during transit as the corner of the carton was broken off and the seat corner broken as well. We contacted customer support who were very helpful and arranged for a replacement to be delivered the following day. There was no hassle and the service was excellent. The courier was efficient and gave a timed delivery slot.”

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Posted 5 years ago

“I purchased an Air- Con unit, they had the best price on the Internet for the unit that intrested me. They also provided a pdf copy of the user manual on their web site which made it easy for me to pepare for fitting it before hand. The Air Con- unit was delivered within 24 hours which I was very happy with. Unfortunately the unit I purchased does not perform as I expected but this is not the retailers fault more the poor quality of information provided by the manufacturer of the unit. So overall happy with Appliances Direct. Very good service.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews